Supportive Services Specialist

JOB Where does your passion lie? Are you seeking a rewarding and challenging career? The Prince William Area Agency on Aging is looking for a dedicated, organized, and compassionate professional to join our team as a Supportive Services Specialist. This role offers a unique opportunity to support older adults and adults with disabilities by connecting them to vital services and resources that empower them to live independently and with dignity. As a Supportive Services Specialist, you will conduct in-home assessments and reassessments to determine service needs, develop holistic, person-centered care plans to maximize quality of life, and collaborate with caregivers, agency and community partners to ensure the ongoing facilitation of services and programs. If you are a problem solver with a passion for helping others and a commitment to improving the lives of those who served our country, we invite you to join our team. This is the perfect opportunity to use your skills to make a meaningful difference in your community.

About This Role:

This role is essential in ensuring the effectiveness of the Supportive Services Division and its programs while working to improve the quality of life for older adults, adults with disabilities and their caregivers through access to comprehensive care. The person in this role will serve as the Supportive Services Specialist responsible for providing Care Coordination and Person-Centered Options Counseling. This role ensures compliance with the Department for Aging and Rehabilitative Services (DARS), agency policies, and program guidelines while providing high-quality care for older adults, adults with disabilities and their caregivers. This role will also collaborate with internal staff and external partners to address ongoing service needs and enhance program effectiveness. Typical duties may include (but are not limited to): Utilizing the Uniform Assessment Instrument (UAI) to determine service needsDeveloping holistic person-centered care plansFacilitation of service referralsCollaborating with internal staff, and community partners to ensure the effective delivery of services and resolving concernsMaintaining and managing accurate client records and data in electronic databases, ensuring compliance with privacy and security regulations

Minimum Requirements:

High school diploma or G.E.D. and 5 years of related experience in program management, service coordination, or working with older adults, adults with disabilities and their caregivers requiring community-based care services

Preferences:

A successful candidate will have experience in human services or programs related to older adults, and adults with disabilities. They will work effectively with internal staff, older adults, adults with disabilities, caregivers, families, and community partners. A successful candidate will demonstrate a strong ability to coordinate services, adhere to policies and procedures, and maintain compliance with program guidelines.

Preferred skills and experience include:

Critical thinking and problem-solving skills and ability to demonstrate exceptional customer serviceSuperior communication skills, both oral and written, to effectively engage with diverse populationsStrong organizational skills with attention to detail, flexibility, and a positive attitudeExperience in service coordination, including assessing client needs and linking them to appropriate resources.

Proficiency in implementing policies, procedures, and process improvements to enhance program delivery

Special Requirements:

Must pass criminal background check pursuant to VA Code Ann. 19-392-92 (2010) and the Older Americans Act of 1965 as amended in Section 701Must pass DMV Record checkMust possess a valid driver's licenseMandated reporter of elder abuseMust take a health physical and be cleared for employmentMust Become Alliance of Information & Referral Systems (AIRS) Certified (must be attained within two years) Certifications/Trainings required (or must be attained within twelve months) include: Uniform Assessment Instrument (UAI)

Training Work Schedule:

Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility to adjust hours to ensure adequate staff coverage between the hours of 8:00 a.m. to 5:00 p.m.

Hiring Salary Range:

$70,921.50 - $89,000 AnnuallyWe also offer great benefits including: Retirement from the Virginia Retirement System (VRS)401a and 457 retirement savings and investment plans Paid Annual LeavePaid Personal Leave Paid Sick LeavePaid HolidaysOptional Group Medical and Dental Health Plans Optional Group Life InsuranceAn Employee Assistance Program (EAP) Career Development OpportunitiesFull time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

NOTE:

The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, Click here for the class descriptionPrince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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