Service Coordinator Upper Valley Services (UVS) Upper Valley Services (UVS) is a designated non-profit agency in Vermont supporting individuals with developmental disabilities and adults eligible for Adult Family Care services. We are committed to empowering individuals to live meaningful, self-directed lives within their communities through person-centered planning and compassionate support. Position Summary UVS is seeking a dedicated and organized Service Coordinator to join our team. In this role, you will serve as the primary liaison between participants, families, shared living providers, and state systems, ensuring that services are delivered in accordance with Vermont regulations and aligned with each individual's personal goals. This position is ideal for someone who is detail-oriented, confident, highly organized, and passionate about supporting individuals with developmental disabilities. Key Responsibilities Person-Centered Planning & Support Facilitate the development, implementation, and ongoing review of individualized service plans in collaboration with participants, families, and care providers Ensure all supports align with each participant's goals, preferences, and needs Advocate for participant rights, independence, and inclusion Home and Community Visits Conduct monthly (or more frequent as needed) visits in participants' homes Monitor health, safety, and overall well-being Support shared living providers in maintaining safe, supportive environments Care Coordination & Communication Act as the central point of contact among participants, providers, families, and community partners Coordinate services including healthcare, employment supports, and community engagement opportunities Build and maintain strong working relationships with stakeholders Documentation & Compliance Maintain accurate, timely, and detailed documentation in compliance with state and agency standards Track progress toward goals and ensure required reporting deadlines are met Monitoring & Quality Assurance Evaluate effectiveness of services and recommend adjustments Ensure compliance with Vermont state regulations for developmental disability and Adult Family Care services Crisis Response & Problem Solving Respond to urgent situations with sound judgment and professionalism Support providers and families through challenges Independent & Team-Based Work Manage an independent caseload while collaborating with a supportive team Balance fieldwork with office responsibilities in Randolph Desired Qualifications & Skills Detail-oriented with strong organizational skills Strong written and verbal communication abilities Ability to meet deadlines and manage multiple priorities Experience working with individuals with developmental disabilities preferred Ability to work independently and as part of a team Confident decision-making and problem-solving skills Comfortable with documentation and computer systems Education & Requirements Bachelor's degree in Human Services or a related field or an equivalent combination of education and relevant experience Valid driver's license and reliable, insured vehicle (required) Ability to pass required background checks Work Schedule & Location Monday-Friday, 8:00 AM - 4:00 PM Occasional evening or weekend availability Hybrid role: a mix of fieldwork and office time based in Randolph, VT. 1 to 2 remote days per week after training may be available. Compensation & Benefits UVS offers a comprehensive and competitive benefits package: Health & Insurance Medical, dental, and vision insurance Employer-paid life insurance Short- and long-term disability insurance Flexible Spending Accounts (FSA) & Dependent Care Accounts Retirement & Financial Support 403(b) retirement plan Tuition assistance and student loan repayment programs Mileage reimbursement Auto repair assistance program Paid Time Off Generous vacation, sick, and personal time 13 paid holidays annually Wellness & Work-Life Balance Employee Assistance Program (EAP) Wellness incentive program Will preparation and travel assistance services Professional Development Comprehensive onboarding and training Ongoing professional development opportunities Support for career growth within the agency Why Join UVS? You can make a meaningful difference in the lives of your fellow Vermonters. At UVS, we offer a supportive, mission-driven work environment where your work truly matters. Equal Employment Opportunity Statement Upper Valley Services is an Equal Opportunity Employer. All employment decisions are made without regard to protected status in compliance with federal and state laws. Reasonable accommodations are available for qualified individuals with disabilities upon request.

Pay:

$50,500.00 per year

Benefits:

403(b) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Loan forgiveness Mileage reimbursement Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

Work Location:

In person