Program Manager

• Vancouver Bridge Shelter
• $72,103/year Do Good Multnomah
• 3.

6 Vancouver, WA Job Details Full-time $72,103 a year 1 day ago Qualifications Staff supervision Social service program staff supervision Driver's License Working with individuals with mental health conditions General management

Full Job Description Title:

Program Manager

•

Bridge Shelter Salary:

$72,103 annually

Status:

(Exempt, full-time, non-represented)

Shift:

Monday

• Friday, 40 hours/week (Hours may vary depending on site needs and may include evenings/weekends)

Reports To:

Senior Program Manager This position has an introductory probationary period of 90 days.

The Position:

The Program Manager for the Vancouver Bridge Shelter oversees the day-to-day operations of a 120-bed congregate shelter. The shelter supports adults (over 18 yrs) who are currently houseless in the City of Vancouver and Clark County. The Program Manager provides supervision, guidance, and support to a diverse team with a range of lived and professional experiences, including staff who are certified peers and individuals in recovery. This role fosters a collaborative, respectful, and inclusive team environment aligned with Do Good Multnomah's core values of Dignity, Human-Centered Practice, Empowerment, and Empathy. The Program Manager maintains working knowledge of program systems and practices, including HMIS, referral systems, case management processes, assertive engagement strategies, and objective, non-biased documentation (e.g., incident reports, participant records, and shelter logs). In partnership with program staff, the Program Manager supports the maintenance of a safe, clean, and sanitary environment for participants and staff. Responsibilities may include coordinating and, when needed, assisting with site upkeep activities such as bed turnover, waste disposal, and routine sanitation, in accordance with organizational policy and applicable health and safety standards.

The Program:

The program offers safe, supportive and trauma-informed services for adults (18+ yrs), including historically marginalized individuals in the LGBTQIA2+ and BIPOC communities. The program supports both Veteran and civilian participants. This is a brand new, intentionally designed building specifically created for sheltering. The site was built with trauma-informed lighting, color pallet, and architectural design. The shelter offers beds for 120 participants in sectional "dorms" including a dorm for couples, a common space milieu, a laundry room, single stall restrooms and individual showers, staff offices and a separate kitchen and cafeteria building. The site also includes a food pantry, clothing closet, an outdoor pet area, a smoking area, and 24/7 staffing. The Vancouver Bridge Shelter will open in late fall 2026. Participants maintain their stay at the shelter by engaging in services and working towards accomplishing their goals. Many participants will have the end goal of safe, permanent housing. Staff support participants with obtaining health care, identification, social security card and benefits, SNAP benefits, job and housing searches, debt reduction and more. Staff support the overall health and safety of the site with daily sanitation and cleaning, laundry, wellness checks, external perimeter checks, bag compliance and audits, and routine litter pickup around the site to encourage good community engagement. The Vancouver Bridge Shelter Program Manager is an essential role that connects directly with every part of the program. Program Operations & Leadership Assist in the development, implementation, and ongoing refinement of program policies and procedures to ensure consistency with Do Good Multnomah's mission, values, and operational standards. Collaborate with the Sr. Program Manager, community partners, and the City of Vancouver to develop and maintain effective referral and intake processes. Ensure program outcomes and performance metrics are achieved in alignment with funder expectations while prioritizing participant dignity and safety. Identify, develop, and maintain relationships with community partners, businesses, and service providers to support participant success and long-term program sustainability. Attend and participate in all required internal leadership, management, and external stakeholder meetings as assigned. Financial & Resource Management Present participant assistance fund requests (PARFs) in a timely manner to leadership and the finance team within required timelines. Collaborate with the finance team and leadership to manage program budgets, including participant assistance, shelter supplies, and annual events. Ensure adequate inventory and maintenance of all program supplies and equipment; complete supply runs and submit receipts and purchasing requests in a timely manner. Ensure all facility-related needs are documented, communicated, and addressed immediately with the Sr. Director of Operations and the City of Vancouver. Documentation & Reporting Develop and maintain documentation standards in collaboration with the leadership and the finance team(s). Ensure accurate, timely, and compliant data entry in HMIS, CaseWorthy, and other required systems. Conduct routine audits of staff documentation (case notes, PARFs, PT grievances, PT write-ups, etc.) and provide feedback through supervision. Meet all internal and external reporting requirements and deadlines. Staff Supervision & Development Provide direct and indirect supervision to program staff, including monthly one-on-one supervisions, performance evaluations, and coaching. Delegate responsibilities and support staff in problem-solving and decision-making. Collaborate with People & Culture (HR) and leadership to recruit, hire, onboard, and retain staff. Ensure all staff maintain required certifications, training, supervision, and continuing education. Lead team meetings and foster a collaborative, respectful, and accountable team culture. Manage staff schedules and approve timecards in accordance with organizational deadlines. Identify and coordinate training needs in collaboration with internal departments. Address employee concerns in partnership with People & Culture (HR) while maintaining confidentiality. Participant Support & Program Oversight Support staff in maintaining and updating all resource and referral lists for participants. Oversee participant assistance processes, ensuring compliance with documentation and financial requirements. Provide or coordinate staff training related to participant services and policies. Program Safety & Compliance Ensure a safe, clean, and sanitary environment in accordance with OSHA and Oregon Health Authority standards. Support and, when necessary, participate in site upkeep activities including cleaning, sanitation, bed turnovers, and supply management. Ensure all staff complete all their required OSHA safety training and maintain their certifications. External Relations & Community Engagement Represent the program and the organization in community meetings, public forums, and stakeholder engagements. Support staff participation in community meetings as appropriate. Guide communication and community engagement efforts to promote understanding and support of the program. Collaborate with Development, Communications, and IT departments to support data tracking, storytelling, and community engagement efforts, including site tours and donor relations. Compliance & General Duties Adhere to all applicable federal and state confidentiality regulations, including HIPAA and all organizational policies. Perform other duties as assigned

• The duties listed above are intended to describe the general nature and level of work performed and are not intended to be an exhaustive list of all responsibilities.

Employees may be required to perform other job-related duties as assigned, in accordance with organizational needs and applicable laws.

Skills and Abilities:

Institutional Knowledge An understanding of houselessness and the systemic factors and barriers that contribute to houselessness. Extensive knowledge of applicable resources and the network of service providers in the City of Vancouver, Clark County and surrounding areas. Direct Service Experience & Familiarity with Target Population Knowledge of and experience supporting escalated participants through trauma-informed de-escalation and engagement techniques. Ability to apply motivational interviewing techniques, strengths-based advocacy, and trauma-informed care. Ability and willingness to treat people experiencing houselessness with compassion, dignity, and respect. Leadership Ability to provide supportive and collaborative leadership, establish priorities, and work effectively as part of a team. Willingness to learn new skills and ability to apply training, incorporate feedback, and support team development. Ability to represent Do Good Multnomah in all external collaborations, meetings, and stakeholder communications. Active Listening & Effective Communication Ability to positively interface with businesses and neighbors who may not be immediate supporters of the work being accomplished. Ability to represent Do Good Multnomah and the program's purpose in a manner that promotes trust and understanding. Willingness to take time to understand differing perspectives and ask questions as appropriate. Ability to communicate clearly and concisely, both verbally and in writing, with participants, staff, community partners, and vendors. Strategic Thinking & Complex Problem-Solving Ability to analyze complex problems and provide effective solutions using systematic and analytical approaches. Ability to make informed decisions aligned with organizational goals and values. Demonstrated ability to work independently, prioritize tasks, and complete responsibilities in a timely manner. Confidentiality & Workplace Boundaries Ability to maintain confidentiality and use discernment when sharing information in accordance with applicable laws and organizational policy. Ability to build and maintain trust with stakeholders through consistent ethical behavior. Ability to maintain appropriate workplace boundaries with participants and staff. Equity Mindset Ability and willingness to engage in Do Good Multnomah's equity, inclusion, and anti-racist work at the full-staff, program-specific, and individual levels. Commitment to recognizing and managing internal biases and contributing to an inclusive and supportive environment. Flexibility & Adaptability Willingness to engage with a dynamic, evolving organization and support the development of programming processes. Ability to maintain composure, sound judgment, and compassion in high-pressure or rapidly changing situations. Technology & Administrative Skills Ability to reliably and consistently utilize organizational technology systems, including timekeeping software, Microsoft Office programs, and case management systems (e.g., HMIS, CaseWorthy).

MINIMUM QUALIFICATIONS

Minimum of three (3) years of experience working with houseless or formerly houseless individuals experiencing housing barriers, substance use disorders, and/or mental health challenges, or an equivalent combination of education and experience. At least one (1) year of supervisory or management experience in a related field. Current Oregon Food Handler's card, or ability to obtain within 90 days of hire. Valid driver's license and ability to travel locally as required by the role. Must be able to successfully complete a pre-employment background check and drug screening in accordance with applicable laws and organizational policy.

PREFERRED QUALIFICATIONS

Individuals with lived experience of houselessness and/or substance use disorder are strongly encouraged to apply. Experience managing or supporting diverse populations with varied life experiences. Experience working in social services or nonprofit settings is strongly preferred.

PHYSICAL

REQUIREMENTS and

WORKING CONDITIONS

This position requires the ability to perform duties in a residential shelter, office environment, and outside. While performing the duties of this role, the employee is regularly required to sit, stand, walk, use hands and fingers, reach with arms, talk, and hear. The role may involve lifting or moving items up to 25 pounds, navigating indoor and outdoor spaces, and performing routine and repetitive tasks. Duties may also include occasional exposure to cleaning agents and biohazard materials in accordance with OSHA and Oregon Health Authority safety standards. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of this position. Studies have shown that BIPOC, non-males, and members of the LGBTQIA2S+ community are less likely to apply for jobs unless they meet all of the qualifications in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don't meet every minimum qualification described or are unsure if your professional, volunteer, education, or lived experience could be considered transferrable to this position