Bachelor's degree (B. A.) from four-year college or university 10 years' related experience and/or training; or equivalent combination of education and experience in the IT services, IT Operations or professional services industry. PMP certification is required within 6 months of placement in PM role. Active PMI membership is desirable. Must be able to generate and manage detailed project plans. Must be able to manage technical resources working on multiple projects seamlessly. Must be an excellent communicator - both written and oral. Must have excellent customer relationship management skills and ability to interface seamlessly with sales staff. Must be able to run project update meeting with both technical and non-technical attendee's. Must possess leadership qualities and skills that motivate project team members to drive the project to a successful conclusion. Extensive experience in P&L responsibility for a technology services delivery team and proven success driving profitability and customer satisfaction required. Ability to read, analyze, and interpret general business/ professional journals, technical procedures, or regulations. Ability to write reports and/or business correspondence. Ability to effectively present information and respond to questions from groups of managers, customers, other employees. Must be proficient in Microsoft tools including, but not limited to, Microsoft Office, MS Project, MS Project Server, SharePoint Portal.