A pipe lets go in a forty unit apartment building at two in the morning. A fire runs through a family's home. A school, a nursing home, a manufacturing plant goes down overnight. Our crews are on site within the hour, extracting water, building containment, running equipment for days. None of that gets paid for unless the record of it is organized, complete, and in front of the right people. That is this job. SERVPRO Team Skov is a six-market restoration and reconstruction company across New York, Connecticut, and Maryland, and we are hiring a Project Administrator in our Middletown home office. Every mitigation and reconstruction job in the company runs through this seat, from first notice of loss to final invoice. What this job actually is The field captures the documentation. Photos, moisture readings, scope notes, daily logs. That content is theirs and they own it. You own the file itself. You take what comes in from six markets, get it organized into a file that holds up to any carrier or program review, catch what is missing, and chase it down before it becomes a billing problem. Then you keep burn rates and job cost current and set job status so leadership can see at a glance which jobs are healthy and which are not. The other half of the job is communication, and it carries as much weight as the file itself. Every progress report, every adjuster update, every customer call on an active job comes out of this seat. Daily Progress Reports on mitigation, Weekly Progress Reports on reconstruction, so the owner, the adjuster, and our own production team are all looking at the same picture on the same day. That means staying dialed into every job on your board. When an adjuster calls about day six of a dry-out, when a property manager wants to know when tenants can move back in, when a homeowner wants to know why there is a crew in their basement on a Saturday, you should be able to answer in the moment rather than call them back. Knowing your jobs is a real part of the work here. What you will do Open the job file at first notice of loss and own its organization and completeness through final billing. Review incoming field documentation, identify what is missing or inconsistent, and chase it down before it becomes a billing problem. Assemble the Initial Loss Report from field documentation, support full scope estimate creation, and deliver both to every stakeholder on the file. Keep burn rates and job cost current, and set job status so leadership can see at a glance which jobs are healthy and which are not. Stay current on every active job on your board so you can answer an adjuster or a customer without having to go find out first. Send Daily Progress Reports on mitigation jobs and Weekly Progress Reports on reconstruction, on schedule, every time. Own communication with customers, property managers, and adjusters throughout the job, and document every one of those conversations in the file. Schedule asbestos and mold inspections and track the results back into the file. Flag reconstruction opportunities to the construction division on day one so leads do not get lost between divisions. Review the completed file for completeness, build the final invoice, route it for approval, and deliver the final package to the client. Coordinate with Accounts Receivable on billing readiness and support documentation requests during collections. Travel occasionally to support large loss projects across our markets. What we are looking for You do not need a restoration background. If you have run coordination, estimating, claims processing, or high volume administrative operations somewhere with real deadlines and real consequences, we will teach you restoration and pay for your certifications. Two or more years in coordination, estimating, claims, billing, or administrative operations in a deadline-driven environment. A track record of carrying a heavy caseload without accuracy slipping. A full board is normal here. The kind of recall that keeps a full board in your head, so you can take a call on any active job and speak to it. Real attention to detail, and the follow-through to close a loop instead of just flagging it. Ownership of outside communication. You have handled customers, clients, or adjusters directly and kept them informed without being chased. The judgment to know when a file is off track and the willingness to say so early. Comfort in digital systems for documentation, workflow, and reporting. Willingness to travel occasionally to support large loss projects.

Strong pluses:

restoration, construction, or property insurance experience, Xactimate estimating, familiarity with carrier and program compliance requirements, experience with restoration platforms such as DASH, and a bachelor's degree. Why this seat is worth taking This is the administrative engine of the company, not a data entry desk. You will see every job we run move from the first phone call to the final payment, across both mitigation and reconstruction, in all six markets. You will work directly with production leadership, estimating, and accounting. The files you keep in order are what get our crews paid, and the communication you own is what keeps our carrier and program relationships intact. We are growing quickly, and this seat has a clear path up. Coordinators who show command of the file and sound judgment under pressure move into estimating, field support leadership, and project management. We promote from within. Compensation and benefits $50,000 to $55,000 per year, based on experience, plus: 401(k) with company match Health, dental, and vision insurance Paid time off, holidays, and sick time Paid IICRC certification courses Growth opportunity in one of the largest SERVPRO organizations in the Northeast About SERVPRO Team Skov We operate six markets across the Northeast and mid-Atlantic and run on five values: Speed, Quality, Consistency, Integrity, and Continuous Improvement. We move quickly when it matters and we hold ourselves to a standard our customers can feel. This is an immediate opening and we respond quickly to qualified candidates. SERVPRO Team Skov is an Equal Opportunity Employer. Each SERVPRO franchise is independently owned and operated.

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) Health insurance Paid time off Application Question(s): How many active files, projects, or accounts have you managed at one time, and in what type of work? Describe your experience owning communication with customers, clients, or outside partners such as insurance adjusters. Tell us about a time you caught a problem on a file or project that someone else had missed. What was it and what did you do? Do you have experience with estimating, insurance claims, or job documentation? If so, describe it. Are you able to travel occasionally to support large loss projects across our markets? Why are you interested in this role, and what are you looking for in your next position?

Work Location:

In person