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Position:

Operations Manager Location:

1785 Northpointe Parkway, Ste 300

Lutz, FL Job Id:

397-55225 # of

Openings:

1

• Job Summary
• The Operations Manager supports value-based operational strategies and operational projects across MyCare's clinical and corporate operations.

This role uses a process-driven, data-informed approach to improve patient outcomes, streamline workflows, support revenue growth, and strengthen value-based contract performance. The Operations Manager supports Operations leadership by assisting with project implementation, adoption, vendor coordination, and ongoing operational management once workflows are established.

• Job Responsibilities
• Support operational projects, special initiatives, technology implementations, and patient service enhancements through assigned tasks, coordination, follow-up, and documentation.
• Assist with maintaining project plans, including timelines, milestones, deliverables, meeting notes, communication plans, and status updates as directed by Operations leadership.
• Partner with Operations leadership, market leadership, Area Directors, and cross-functional teams to support implementation, adoption, and ongoing management of strategic programs and operational workflows.
• Use key performance indicators (KPIs), reporting, and data analysis to monitor progress, measure productivity, evaluate adoption, and identify opportunities for optimization.
• Support clinical and corporate operations as a champion of change, helping teams adopt new workflows and improve overall company performance.
• Assist with preparing training materials, workflow guidance, and operational communications to support implementation, adoption, and sustained compliance.
• Support vendor-driven operational projects after implementation, including ongoing vendor communication, issue follow-up, performance tracking, and outcome monitoring as assigned.
• Assist with creating, updating, maintaining, and reinforcing Standard Operating Procedures (SOPs) to support smooth, streamlined, and efficient systems and workflows.
• Lead the planning, coordination, and execution of operational engagement activities, meetings, and events across departments, locations, vendors, and external partners.
• Coordinate with physicians, practice teams, and operational leaders to drive project adoption within a primary care and value-based care environment.
• Ensure projects, workflows, and operational processes follow applicable healthcare regulations, standards, best practices, and associated regulatory requirements.
• Drive accountability and results across workstreams, including follow-up on action items, barriers, risks, deadlines, and deliverables.
• Assist with employee engagement initiatives, Central Business Office functions, and other duties as assigned.