Job Overview The Project Manager is responsible for overseeing commercial door and dock installation projects from award through closeout. This role coordinates project schedules, labor, materials, subcontractors, and customer communication to ensure projects are completed safely, on time, within budget, and to company quality standards. The Project Manager serves as the primary point of contact for customers, general contractors, vendors, technicians, and internal departments throughout the project lifecycle. Successful performance requires strong leadership, organization, communication, and problem solving skills, along with the ability to manage multiple projects in a fast paced construction and service environment. Essential functions include but are not limited to the following: Manage commercial door and dock installation projects from award through completion, including loading dock equipment, overhead and rolling steel doors, high speed doors, fire rated doors, operators, and related work. Advance each project through the established project stages, from kickoff and contract through field verification, ordering, install, and closeout, confirming and documenting each requirement before the project moves forward. Coordinate project schedules, labor, equipment, subcontractors, and material deliveries across multiple concurrent projects. Serve as the primary point of contact for customers and general contractors regarding project timelines, updates, and expectations. Collaborate with sales, operations, dispatch, purchasing, warehouse, and field technicians to support project success. Monitor project progress, budgets, labor costs, and timelines to ensure profitability and efficiency. Coordinate scheduling and communication with subcontractors, vendors, and suppliers. Manage the submittal and shop drawing process, including securing written approval prior to release to order. Identify and resolve project issues, delays, and change orders in a timely and professional manner, and obtain signed authorization before work is performed outside the executed contract. Conduct site visits and inspections to verify project quality, safety, and customer satisfaction. Ensure compliance with company policies, safety procedures, and applicable regulations, including site specific safety and access requirements. Maintain accurate and current project documentation in the company field service management system, including schedules, submittals, change orders, reports, photo documentation, and correspondence. Lead the weekly shop drawing meeting, set the agenda, review submittal status on every job, and drive open items to closure. Prepare and submit the weekly project reporting packet and participate in the standing weekly project review, in accordance with the Project Manager Required Workflow Guide. Report safety incidents, customer escalations, material errors, and unauthorized work requests immediately, without waiting for the weekly reporting cycle. Assist with project billing, invoicing support, deposit tracking, and closeout documentation. Perform other job related duties as assigned. Skills Strong leadership and project coordination skills in a construction or field service environment. Ability to manage multiple projects, priorities, and deadlines simultaneously. Ability to read and interpret project specifications, contracts, submittals, and construction drawings. Working knowledge of commercial construction practices, submittal processes, and project scheduling. Familiarity with dock and door terminology strongly preferred, including levelers, restraints, seals and shelters, sectional doors, rolling steel curtains, fire rated doors, operators, springs, and hardware. Proficiency with field service and project management software (ServiceTitan preferred), CRM systems, and Microsoft Office, particularly Outlook and Excel. Strong organizational and time management skills with the discipline to keep documentation current in the system of record. Excellent verbal and written communication skills with customers, general contractors, vendors, subcontractors, and internal teams. Strong problem solving and decision making abilities. Ability to work independently while remaining accountable for project performance and reporting. Key Attributes for Success Ownership. Carries a project from award through closeout without losing track of open items or waiting to be asked. Accuracy. Dimensions, approvals, purchase orders, and change orders are verified and documented correctly the first time. Follow through. Written confirmation is obtained and filed before a job advances to the next stage. Composure. Stays organized and professional when schedules slip, contractors push, and priorities compete. Safety mindset. Treats site requirements, crew clearances, and incident reporting as non negotiable. Team orientation. Works closely with sales, dispatch, purchasing, warehouse, field, and accounting rather than in isolation.

Qualifications / Requirements

High school diploma or equivalent required. Associate or bachelor's degree in construction management, business, or a related field preferred. Minimum of three years of experience in project management, construction management, or a related field preferred. Experience in the commercial door and dock, overhead door, garage door, construction, or field service industries strongly preferred. Experience managing submittals, change orders, and general contractor relationships preferred. Valid driver's license with the ability to meet company driving and insurance requirements. Strong computer proficiency, including Microsoft Office and project or field service management software. Ability to manage project schedules, budgets, and customer expectations effectively. Ability to work flexible hours as needed to support project schedules and field operations. Willingness to comply with all company policies, safety standards, and applicable regulations. Must successfully complete a pre employment background check and drug screen.

PHYSICAL REQUIREMENTS

To perform this job successfully, the employee is frequently required to perform the following activities, with or without reasonable accommodation: Remaining in a stationary position, often sitting or standing for prolonged periods. Communicating effectively with customers, general contractors, vendors, technicians, subcontractors, and employees in person, by phone, and electronically. Repetitive use of hands and fingers for typing, answering phones, operating office equipment, and handling documents. Visual ability to read project documents, schedules, specifications, drawings, and reports. Regular travel to job sites, customer locations, and meetings. Ability to walk active job sites and occasionally climb stairs or ladders. Occasional bending, reaching, or lifting materials and office supplies up to twenty pounds.

WORK ENVIRONMENT

Work is performed in both office and field settings, including customer job sites, active construction environments, warehouses, and operational facilities. The employee may be exposed to varying weather conditions, noise levels, construction activity, and typical job site hazards. Appropriate personal protective equipment is required when entering shop, warehouse, or job site areas. This role requires regular interaction with customers, technicians, vendors, subcontractors, and internal departments in a fast paced environment. Standard schedule is Monday through Friday, with occasional extended hours based on project and business need.

EQUAL EMPLOYMENT OPPORTUNITY

The Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

ADA / REASONABLE ACCOMMODATION

The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local disability laws. The Company will provide reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job, unless doing so would cause undue hardship. Employees or applicants who believe they may need a reasonable accommodation should contact Human Resources to initiate the interactive process.

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Project management: 3 years (Required) Construction / mechanical: 3 years (Preferred)

License/Certification:

driver's license (Required)

Work Location:

In person