Project Coordinator Johnson's Carpet One Grandville, MI Job Details Full-time $41,000 - $47,000 a year 4 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Referral program Qualifications Customer communication Construction contract administration Construction document control Construction stakeholder communication Construction vendor management Construction project budgeting

Full Job Description Residential Project Coordinator Salary Range:

$41,000-$47,000 annually Full-Time | Monday-Friday | 7:00 AM-4:00 PM In-Person Position Before You Apply At Johnson's, we are very intentional about who we add to our team. We are looking for the right long-term fit —someone who is organized, dependable, customer-focused, and comfortable coordinating multiple moving pieces throughout the day. The posted salary range is based on experience. Previous experience in flooring, construction, project coordination, scheduling, or a similar service environment can influence where a candidate falls within the range. We encourage you to apply if your experience aligns with the position and the posted compensation range. Position Overview The Residential Project Coordinator is primarily responsible for being the customer's point of contact from the time a residential flooring order has been finalized and ordered through scheduling, installation, and completion. The customer's experience is KEY! This position requires someone who can prioritize, communicate effectively, stay ahead of changing schedules, solve problems, and keep projects moving from order through installation. At Johnson's, we are proud to promote from within and work hard to maintain a family-like atmosphere where good people have opportunities to grow. "Train people well enough so they can leave. Treat them well enough so they don't want to." Key ResponsibilitiesCustomer Service - TOP

PRIORITY

Serve as the primary point of contact for customers once their order has been finalized. Maintain consistent communication with customers regarding order status, material availability, scheduling, and installation. Set clear expectations regarding preparation requirements before installation. Keep customers informed when schedules, materials, or circumstances change. Respond to customer questions and concerns promptly and professionally. Coordinate acclimation deliveries and shoe molding pickup/preparation when needed. Help ensure the customer has a positive experience from the time the order is placed through completion of the project. Project Coordination Coordinate and schedule installations as materials become available. Communicate project scope, concerns, and schedule changes with installers. Coordinate upcoming jobs, deliveries, pickups, and material needs with the warehouse. Order and track materials. Track projects to ensure they remain on schedule. Prepare job paperwork for the warehouse and installation teams. Communicate job inconsistencies, order status, and concerns with the appropriate team members. Identify and address potential problems before they become customer problems. Have the ability to be firm, but kind when situations require it. What We're Looking For Strong customer service and communication skills. Organized with the ability to prioritize and manage multiple projects. Dependable with strong follow-through and attention to detail. Comfortable handling changing schedules and solving problems. Flooring, construction, scheduling, or project coordination experience is preferred. Benefits 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Flexible spending account Paid time off Employee discount Referral program

Pay:

$41,000.00 - $47,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person