A Project Manager manages work on projects with a defined scope, start and completion point. Leads project teams, manages project budgets and schedules; manages contractors and communications with stakeholders. May manage projects in construction, information technology or in other industries.
Project Manager - I (Client Experience & Operations)
Location:
Livonia, MI (On-site)
Pay:
$22.00 - $25.00 per hour
Job Type:
Full-time, Hourly Why Join Paragon Laboratories? Paragon Laboratories is a premier Michigan-based analytical testing facility with 30 years of stability and growth. We support diverse clients across essential sectors - including Petroleum, Environmental, Waters, and Chemicals. As an
ISO/IEC 17025
accredited laboratory, we practice science that impacts our communities and industries every single day. We operate with a strong commitment to operational integrity and a simple set of core values: Be Caring, Be Attentive, Be Prompt, Communicate, and Evolve . The Role As a Project Manager I , you are the vital link between our clients and laboratory operations. You will own the full project life cycle, ensuring that every client receives quality data, delivered on time with exceptional service. This is an ideal entry-to-mid level career opportunity for a detailed-oriented communicator who thrives in a fast-paced scientific or technical service environment.
Key Responsibilities Client Experience:
Serve as the primary point of contact for assigned accounts; deliver proactive updates, answer technical inquiries, and ensure seamless service delivery.
Project & Workorder Oversight:
Coordinate incoming client projects; log sample intakes, manage work orders, track turn-around times, and coordinate subcontracting when needed.
Data & Logistics Management:
Follow Chain of Custody (CoC) and QA/QC protocols to ensure complete data integrity from sample receipt to final reporting.
Administrative Operations:
Maintain accurate account records in CRM/LIMS, track project milestones, and assemble final analytical reports and invoices.
Process Evolution:
Participate in continuous improvement initiatives to enhance customer communication channels and lab workflow efficiency.
Qualifications & Skills Experience:
1-3+ years of client service, account coordination, or project administration experience in a fast-paced environment.
Education:
Associate or Bachelor's degree in Chemistry, Environmental Science, Life Sciences, Business Administration, or a related field (Preferred).
Technical Skills:
Proficiency with G-Suite (Docs, Sheets, Gmail) or MS Office. Familiarity with LIMS (Laboratory Information Management Systems) or CRM software (e.g., Salesforce) is a strong plus.
Key Traits:
High attention to detail, strong problem-solving skills, excellent written/verbal communication, and an adaptable mindset under deadline pressure.
Work Environment & Benefits Schedule:
Full-time (Mon - Fri) with an on-site workstation setup in
Livonia, MI Time Off:
Generous PTO including paid vacation, personal time, and paid holidays
Health & Financial:
Competitive medical, dental, vision, and retirement options
Culture:
A supportive, team-first environment and a culture that cares about employee well-being
Growth:
Pathways for skill development and advancement into Senior Project Management roles
Pay:
$22.00 - $25.00 per hour
Benefits:
401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance
