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EDAG

Problem Resolution Coordinator

Pay: Not specified

Posted: 4 weeks ago

Location: Rochester, MI (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/1/2026

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What they do

A Project Coordinator coordinates project team work on projects with a defined scope, start and completion point, and assists the project manager. Coordinates project team activities and communication. Organizes meetings and tracks project budgets and schedules. Organizes contracts, files and reports. May coordinate projects in construction, information technology or in other industries.

$60,176 / year median in Michigan

+2% projected growth

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Job Description

Problem Resolution Coordinator

EDAG - 3.3

Rochester, MI Job Details Full-time 18 hours ago Qualifications Project reporting Customer follow-ups Customer communication Bug Tracking (Quality assurance practices) Performance Reporting Bug Reporting (Quality assurance practices) English Metrics Reporting Management reporting Defect tracking tools Project stakeholder communication Full Job Description

WHO WE ARE

Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You'll go your own way in your career at a high level - nationally and internationally. Take your next step and support us as a

PROBLEM RESOLUTION COORDINATOR. DESCRIPTION

Coordinate and track software and system network-related issue tickets throughout the development process. Review incoming tickets for completeness, consistency, and required technical information. Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation. Support standardization of issue reporting and tracking processes. Follow up with engineering teams and stakeholders regarding ticket status and resolution progress. Support communication and alignment with customers regarding reported issues and status updates. Monitor issue aging, priorities, and closure progress.

REQUIREMENTS

Bachelor's degree in Engineering or related field. Approximately 3-5 years of relevant experience. Generate reports and metrics including issue inflow, burndown, and status tracking. Support project meetings with issue tracking summaries and status updates. Knowledge of JIRA or Confluence Ability and willingness to travel to California as needed to meet and collaborate with customer. English (C1-C2) Temporary contract

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