Role summary / purpose Assists management with administrative tasks including printing, routing, creating, or editing reports, calendars, schedules, notes, mail, newsletters, materials, supplies, presentations, databases, charts, graphs, and related documentation. Key responsibilities Enters projects into the work management system using field notes, templates, or other methods Applies standard designs to lower complexity corrective maintenance work, follow-up work, and routine program work Assists with general work order preparations for overhead and underground revenue work, major projects, and maintenance/program work Copies and translates sketches and notes into appropriate format for construction prints on work orders in the work management system Completes work orders that do not require field visits or Designer guidance Verifies and completes dependencies in the work management system prior to releasing jobs Assists with updating work management system for status, project comments, customer comments, and contact information Performs customer calls for various work management system tasks and coordinates with responsible parties regarding right-of-way, site readiness, scheduling, and related matters Compiles, reviews, and prints reports from work management system as needed Contacts customers to confirm project details and schedules Assists in managing communications including creation and scheduling of customer outages, letters, invoices, and general customer communications Communicates, coordinates, and develops solutions for requests between Designers, Schedulers, and other team members Reports job status details to Designers, Specialists, and construction crews as needed Prepares for and provides storm support as needed Required skills Strong communication skills Proficiency with MSO, Teams, Maximo, and PowerBI Employment details - type, location, hours Full-time, 40 hours per week. Hybrid position with 3 days per week in office. Office environment with no physical labor, hazardous conditions, or machinery operation required.