Agency Project Manager Go Forth Marketing High Point, NC Job Details Full-time 1 day ago Benefits Wellness program Paid holidays Health insurance On-site gym Unlimited paid time off Dental insurance 401(k) matching Qualifications Google Workspace Customer communication Executive administrative support Bachelor's degree Communications Time management Full Job Description We are Go Forth Marketing, a creative and strategic powerhouse in the Carolina Core region of NC. We are a growing agency looking for the next perfect fit for our talented team! We have a full-time role that we are adding to our growing team of professionals. This is a full-time, primarily on-site role. The Project Coordinator supports our daily operations and client services function, helping establish and reinforce consistency, systems, and processes, and contributing to clarity, momentum, and accountability across every client project and the overall operations of the business.

This is an early-career role:

the Project Coordinator will work alongside and be mentored by our Project Manager to learn GFM's processes and culture. This role supports the coordination engine for the agency, helping ensure that projects move forward efficiently, communication flows clearly, and expectations are executed with precision. By supporting the coordination and administrative layer of internal operations and client service alongside the Project Manager, this role helps free up leadership - particularly the VP of Client Service - to focus on strategy, client relationships, and agency growth. Internally, the role involves supporting project flow, maintaining systems, reporting, and ensuring alignment across teams. Externally, the role supports client communication and scheduling, and helps ensure a professional, organized, and proactive client experience. The individual will report directly to the VP of Client Service, work closely with our Project Manager who will mentor them in GFM's processes and culture, and collaborate with creative teams to ensure seamless execution of all client work and adherence to company systems and processes. Here are some key characteristics of an individual who is likely to excel in this position: Has strong organizational and time management skills with the ability to manage multiple projects simultaneously Is detail-oriented and committed to accuracy and follow-through Communicates clearly, professionally, and confidently in both written and verbal communication Is proactive and anticipates needs before issues arise Thrives in a fast-paced, high-energy, deadline-driven environment Enjoys bringing structure and clarity to complex, fast-moving work Is comfortable working across teams and serving as a central point of coordination Has a strong sense of accountability and ownership over their work Is solutions-oriented and able to identify gaps and take initiative Is comfortable learning and using project management and workflow tools Is coachable, eager to learn, and receptive to feedback and mentorship Responsibilities include:

Project Coordination & Execution Coordinate the flow of projects through the agency from intake to delivery Ensure all projects are clearly defined, properly documented, and consistently progressing Maintain visibility into timelines, deliverables, and project status across all active work Monitor project progress and proactively identify potential delays or bottlenecks Ensure deadlines are communicated, tracked, and met Assist with procurement of site locations, props, talent as needed for video shoots and other projects Client Communication Support Support the VP of Client Service in managing client communication and follow-ups Schedule and coordinate client meetings, project kickoffs, and feedback sessions Prepare meeting agendas, notes, and recap summaries for clients and internal teams Ensure client requests, feedback, and approvals are clearly documented and communicated Help deliver a proactive, organized, and professional client experience Project Management Systems & Documentation Maintain accurate and up-to-date records in the agency's project management system (Bonsai) Upload and organize project files, notes, timelines, and deliverables Track project milestones, tasks, and completion across teams Assist in preparing project status updates for company Project Review meetings Ensure information is consistently documented and accessible to the appropriate stakeholders Maintain organized and reliable project documentation across all accounts Internal Coordination & Team Alignment Serve as a liaison between client services and creative teams to ensure smooth workflow Assist in preparing project briefs and gathering necessary information for execution Ensure all departments have the information required to meet project expectations Facilitate clear and timely communication across teams Support new hire onboarding processes to help ensure seamless execution Support offboarding processes to help ensure they are completed timely and thoroughly Assist in planning and executing team building events Vendor & Production Coordination Assist in sourcing vendors and coordinating production or installation logistics Track timelines, deliverables, and communication related to external partners Ensure vendor-related work aligns with overall project timelines and expectations Reporting & Administrative Support Prepare project status updates and internal reporting Assist in preparing utilization reports for company leadership Prepare reports for accounting team as necessary Support timely and accurate AR (client billing) entries in CRM (Bonsai) Support timely and accurate AP processing, including purchase approvals in accordance with approved budget and transaction reviews (Rippling Spend) Assist in compiling progress reports for clients Support calendar management, follow-ups, and task tracking related to client service operations Assist with preparation for client meetings, presentations, and events as needed Prepare and maintain company meeting agendas Operational Excellence Ensure no detail falls through the cracks and no team operates without clarity Identify opportunities to improve processes, communication, and workflow efficiency Bring consistency, organization, and accountability to all aspects of project coordination Support the identification, creation, dissemination, and adherence to company SOPs All other duties as assigned Qualifications 1-2 years of experience in project coordination, client services, marketing, or agency operations (recent graduates with internship experience and early-career candidates encouraged to apply) Strong organizational, problem-solving, and time-management skills Ability to manage multiple priorities in a fast-paced, deadline-driven environment Excellent written and verbal communication skills Experience with project management tools (Bonsai or similar) preferred Proficiency in Google Workspace and general workflow tools Bachelor's degree in marketing, business, communications, or related field preferred Reporting Structure This position reports directly to the VP of Client Service and is mentored day-to-day by the Project Manager. This role works closely with the Project Manager, and with client service, creative, and sales teams. Strategic Purpose of This Role This role exists to support the VP of Client Service and Project Manager by assisting with the coordination, documentation, and operational execution of client work. Additionally, by supporting the day-to-day operational functions of the agency, the role allows company leadership to focus on strategy and growth. By ensuring projects, systems and processes are organized, communication is clear, and execution is consistent, this role enables leadership to focus on: Strategic client relationships Business development and growth High-level oversight of client work Future Growth Opportunity As the Project Coordinator grows in experience and demonstrates readiness, this role offers a clear path toward the Project Manager position, with increased ownership within client service and operations as the agency's team continues to grow. We are building an incredible culture at GFM that you will love if you are competitive, ambitious, and like to have fun. First and foremost, you should align with our mission and values :

Mission:

Build Trust. Create Boldly with Purpose. Deliver WOW.

Core Values:

Be Adaptive We respond quickly and positively to change, take ownership of challenges, and adjust our approach when it leads to better outcomes. Embrace Opportunity We bring ambition and initiative to an environment built for growth and make the most of every opportunity. Be Extra (With Intention) We embrace fun, playfulness, and a little weird—but always with purpose and impact in mind. Show Up Supportively We build trust by supporting one another, communicating thoroughly and openly, and doing our part. Collaborate to Win We focus on shared outcomes, working together, sharing ideas freely, and knowing the best work is never done alone. Why Join the GFM Team? We're one of the best marketing agencies in the Triad because we deliver outstanding results for our clients and champion a culture that is supportive and fun! On top of that, we offer some pretty great perks and benefits: Group Medical/Dental Insurance Supplementary Insurance Plans including LTD, STD, Vision, Life, Pet Company-paid Telemedicine Services 401K Plans with matching contributions Robust Employee Wellness Program with Fitness App and Gym Access Unlimited Paid Time Off Paid Holidays Flexibility for Remote Work when needed On-Site Coffee Shop with company-paid monthly allowance Headquartered at Carolina Core Professional Center with on-site gym, hair salon, personal trainers, and other providers.

Work Location:

In person