Project Support Specialist Location:

North Ridgeville, OH Pay:

$19.00-$22.00 per hour, depending on experience Join Our Team Are you someone who enjoys staying organized, solving problems, and helping a team succeed? We're looking for a dependable Administrative Coordinator to support our Project Manager and Chief Operating Officer in a fast-paced construction environment. This position is ideal for someone who enjoys keeping schedules on track, communicating with customers, and making sure day-to-day operations run efficiently. If you're proactive, detail-oriented, and thrive in a busy office, we'd love to hear from you. Position Overview As part of our operations team, you'll play a key role in coordinating production schedules, assisting customers, and supporting our field crews. This is an operations support position—not a traditional receptionist role—and you'll work closely with leadership to keep projects moving forward. Primary Responsibilities

Coordinate installation appointments with customers.
Build and adjust daily production schedules.
Answer incoming calls related to scheduling and project updates.
Communicate with customers through phone, email, and text regarding appointments.
Monitor scheduling communications and respond promptly.
Document customer conversations and maintain accurate records.
Review production paperwork for completeness before processing.
Update and maintain Google Sheets, Google Docs, and other operational records.
Assist with the company's ongoing transition to digital documentation.
Partner with the Project Manager and COO to support daily workflow.
Recommend process improvements that increase efficiency.
Occasionally complete local errands using a company vehicle.
Perform additional administrative and operational duties as needed. Qualifications
Excellent communication and customer service skills.
Highly organized with the ability to manage multiple priorities.
Strong attention to detail and problem-solving skills.
Comfortable working in a fast-paced environment.
Professional when priorities change unexpectedly.
Proficient with Google Workspace or Microsoft Office.
Quick learner with new software. Preferred Experience
Previous administrative or office support experience.
Scheduling, dispatching, or production coordination experience.
Construction, home services, or field service experience is a plus.
Bilingual (English/Spanish) is a plus but not required. Schedule
Monday through Friday
Training schedule: 8:00 AM-4:00 PM
After training, schedule may transition to 7:00 AM-3:00 PM or 7:00 AM-4:00 PM. What You'll Bring
Excellent attendance and reliability.
Positive attitude and willingness to learn.
Ability to work well with a close-knit team.
Professional communication with customers and coworkers.
Flexibility and sound judgment when schedules change.

Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

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