About us Hillfort Transformers is an electrical equipment manufacturer that has experienced exponential growth over the past year. We work with customers to deliver transformers and other electrical equipment on some of the largest projects in the world and we're expanding our team to support our next stage of growth. We're looking for a Customer Project Manager who enjoys working directly with customers, organizing complex orders, and making sure commitments translate into results. About the role You'll coordinate customer projects from quote preparation through delivery, serving as the primary day-to-day contact for project updates, documentation, and order-related questions. Working closely with sales, our VP, engineering resources, manufacturing partners, finance, and logistics, you'll keep projects moving and customers informed. Our salesperson owns prospecting, negotiation, and closing; you'll support quoting and take ownership of project coordination and follow-through. This is a hands-on individual-contributor role with no direct reports. Korean-language proficiency is preferred but not required. What you'll do Prepare quotes: Gather customer requirements, obtain supplier pricing and lead times, coordinate technical review, and assemble proposals using approved pricing and terms.

Manage customer communication:

Respond to project questions, provide proactive updates, and set clear expectations around approvals, production, and delivery.

Coordinate orders:

Review purchase orders against approved quotes, resolve discrepancies, and ensure complete information is available before orders move forward.

Maintain project schedules:

Track milestones, dependencies, responsible parties, and deadlines across multiple customer projects.

Follow manufacturing progress:

Coordinate with the manufacturering team, confirm commitments, and identify potential delays or missing information.

Coordinate documentation:

Track drawings, specifications, customer approvals, test reports, and shipping documents with the appropriate reviewers.

Manage project changes:

Document revisions and obtain approval for changes affecting scope, price, technical requirements, or delivery.

Support logistics:

Work with our VP and logistics partners on shipment readiness, delivery appointments, and customer receiving requirements.

Drive issue resolution:

Maintain clear action items, follow up with owners, and escalate significant issues with context and proposed next steps.

Keep systems current:

Maintain accurate quote, customer, order, and project records.

Improve processes:

Build practical templates, checklists, and reporting routines that help the company scale. What you bring Experience in project management, order management, sales operations, or customer coordination involving physical products. Experience preparing quotes or coordinating supplier costs and proposal inputs. Strong customer-facing communication skills, including the ability to handle concerns and difficult conversations professionally. Excellent organization, attention to detail, and consistent follow-through. Ability to manage competing deadlines and coordinate multiple external partners. Strong spreadsheet skills and familiarity with CRM, ERP, or project-management systems. Comfort working with technical documentation and recognizing when engineering review is needed. Initiative to resolve routine issues independently and sound judgment about when to seek approval. Preferred qualifications Professional working proficiency in Korean, including business conversations and written correspondence. Experience with electrical equipment, transformers, switchgear, utilities, industrial products, or engineered-to-order projects. Experience working with contract manufacturers or international suppliers. Familiarity with technical drawings, purchase orders, change orders, and freight coordination. An engineering degree or PMP certification is not required. Why join us Help shape a growing business: Build the processes that support our expansion and see the results of your work.

Work directly with leadership:

Collaborate closely with the Founder/CEO on customer projects and operational improvements.

Gain international experience:

Opportunities for occasional international travel to visit manufacturing partners, strengthen supplier relationships, and gain firsthand production experience.

Grow your career:

Opportunities to advance into management and potentially VP-level positions based on performance, demonstrated leadership, and company needs.

Connect in person:

Collaborate at periodic team and company on-sites. Benefits Insurance subsidies Unlimited paid time off Parental leave Commuter benefits, where applicable What success looks like Customers know where their projects stand. Quotes are accurate and prepared promptly. Approvals and action items don't fall through the cracks. Project records are reliable, and production or delivery risks are identified early enough for the team to act. You bring structure to busy days, keep people aligned, and help us deliver a consistently strong customer experience as we scale

Pay:

$45,000.00 - $64,049.14 per year

Benefits:

Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Paid time off Parental leave Vision insurance

Work Location:

Hybrid remote in Oxford, MS 38655