Installation Coordinator

Installation Coordinator Worley's Home Services - 5.0 Yorktown, VA Job Details Full-time $15 - $21 an hour 5 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Teamwork Multitasking Attention to detail Organizational skills Time management Full Job Description This is a hybrid position, with a rotational remote schedule. Employee will work both in‑office and remotely based on a set rotation and operational needs.

Key Competencies:

Strong time management and organizational skills Ability to manage multiple tasks effectively Proactive and adaptable in dynamic environments Strong team collaboration and communication skills Process-driven with attention to detail Capable of handling change and shifting priorities

Primary Responsibilities:

Oversee the scheduling of installation jobs, ensuring proper coordination and communication with customers and teams. Process payments and financing applications, ensuring accurate application and record-keeping of deposits and payments. Send next-day job reminders to customers and ensure all relevant information is communicated. Draft and send informational emails to customers, outlining key points of their contract and other relevant details. Coordinate and assist with post-installation follow-ups, including scheduling city inspections and follow-up visits. Conduct customer satisfaction surveys within a month of installation to gather feedback. Adjust the installation schedule as needed, accommodating changes due to cancellations or rescheduling. Answer and manage incoming calls to the installation line, providing timely responses to customer inquiries or directing them to the appropriate resources. Create and manage complementary job plans, ensuring that all necessary forms are uploaded and information is relayed accurately to subcontractors. Contact local city offices each morning to confirm inspection schedules for the day.

Benefits:

10 PTO days per year (5 sick, 5 vacation) Paid birthday off 10 paid holidays $15,000 life insurance plan provided by the company at no cost to the employee 401k with company match Dental, Health, & Vision (company covers 50%) This role requires strong communication, problem-solving skills, and the ability to manage various tasks in a fast-paced environment.

Job Type:

Full-time Pay:

$15.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Yorktown, VA 23693