Job Summary
The Senior Project Manager is responsible for the management of, as well as the delegation of responsibility for ongoing management and oversight of clinical trial study projects as assigned, along with performing duties as project manager on their own assigned project manager projects. Working closely with departmental leadership and other Project Management staff, the Senior Project Manager will direct activities to meet our client s specifications, ensuring quality deliverables are on time and within budget. Essential Duties and Other Responsibilities Independently leads high complexity, multi-regional (>3) global projects which may include oversight and leadership of supporting co-PMs and regional LabConnect PMs. Works as a Project Manager mentor for new employees and other Client Services staff as assigned. Mentor responsibilities include but are not limited to training on current processes, coaching, guidance, delegation of project tasks to evaluate competency, and providing regular updates to new hires manager. Review reports and documents, including enrollment logs, pending test reports, reporting from other laboratories, issue logs, shipping manifests, and other documents that assist with study oversight.
Maintenance of project Dashboard including risk register (portions may be delegated) Participates in the handover process between Business Development (BD) and the Study Set-Up Manager and in the training process of internal staff and handover from Set-Up to the PM.
Serves as first point of contact for management issues related to clinical trials.
Review and analyze operational, quality, and performance related metrics to assess the success of study oversight activities.
Coordinate requests for shipment of stored samples as directed in the Specification Document and/or as requested by the client. Ensures that all laboratory requirements outlined in the protocol are managed per expectations and in compliance with laboratory practices.
Assists Directors and/or departmental managers with process improvement initiatives.
Translates client requirements into actions for problem solving, issue resolution, or to provide requested information; often requires a creative approach to serving client needs while adhering to internal process and standards.
Serves as project manager for high complexity clinical trial projects assigned, including client meetings and communications, report development and review, issue resolutions, and budget oversight.
Designates clinical trial study management responsibilities to co-project managers and supporting staff, following work requirements to ensure quality and timely delivery of service.
Consult with directors and other managers/supervisors on new processes or system developments and to remain current on changes affecting operations.
Creates training materials for investigators and internal staff.
Supports creation of departmental and project specific SOPs; helps to train staff on departmental SOPs.
Interfaces with Laboratory Services, Site Support Services, Business Development, Project Management, external Project Management, Specimen Management, Information Technology and Data Management personnel.
Represents LabConnect at client meetings, kick off meetings, bid defense meetings, budget consultations, vendor calls.
Serves as the primary project contact with Sponsors and Contract Research Organization to ensure appropriate communication channels are maintained and reporting schedules are met.
Serves as an issue escalation contact for the project team within the department, peer support, both internally and at times external support with clients. Performs Managerial duties approximately 50% of time and Project Management duties approximately 50% of time. The percentage of time is subject to change based on business needs and leadership direction. Performs other related duties and tasks as necessary or as assigned. Education/Experience
Bachelor's degree (B.A./B.S.) from four-year college or university; and four to five years central laboratory project management experience.
Associates degree (A.A/A.S) will be considered if combined with 6+ years of central laboratory project management experience. Must be experienced in customer service and possess excellent organization and interpersonal, communication and critical thinking skills. Must be adept at stress management. Language Ability
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to author reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Math Ability
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry related to various scientific calculations required for clinical trials. Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills
To perform this job successfully, the individual must be proficient in Microsoft Office applications including Outlook, Word processing, Excel, and PowerPoint. SharePoint, SalesForce, and Microsoft Visio experience a plus. Certificates and Licenses
Certification as an ASCP Medical Technologist and/or Registered Nurse is beneficial, but not required. Work Environment
The noise level in the work environment is usually moderate. Physical Demands
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.