Duties Have a complete understanding of the CVP package Practice 5S Ensure a safe working environment for all personnel. Ensure incident investigations are conducted and substandard acts or conditions are corrected Customer focused - solid understanding of customer service, best practices and strong attention to detail Deliver exceptional Customer Service- driven to help Customers meet needs or resolve problems and fostering a great working relationship Retain strong knowledge of TFT's services and benefits and convey the information to the customer Have a complete understanding of all company policies and procedures and lead by example Manage team to ensure overall performance and development of entire team Strong organization skills; multi-tasking, high-paced environment (JIT), 24 hour 3 shift operation Participate in daily data transfer to Customers Liaise with Company Customer Representative for relevant Customers Oversee Shipping and Receiving as it relates to Customer requirements Foster an atmosphere of continuous improvements Adhere of all Health and Safety rules and regulations. This includes ensuring team members have time to complete Workplace Inspections and ensuring they receive safety talks and information Commending team members on job performance, including health and safety performance Participates in all training requirements as it relates to all team members, for both on the job or Health and Safety Training Ensure orientations and proper training is received by all Team Members Promote a positive work culture and team atmosphere All other related duties as assigned Responsible for Performance Appraisals for Supervisors and ensuring their Supervisors complete Performance Reviews for Lead Inspectors and Inspectors in a timely manner Participate in the hiring and orientation of new employees Responsible to meet all KPIs outlined in divisional Scorecard Foster an atmosphere of continuous improvements and proactively looking for ways to improve processes Assess development needs and coordinate training as required Complete Layer Process Audits (LPA) as laid out in the schedule, root cause non-conformances and implement corrective action Assist in organizing necessary travel plans for all off-site team members Conduct audits of staffing regarding, Vantage, 5S, CVP to ensure efficiency, Health and Safety and Quality Ensure Team Members adhere to all general rules and regulations Provide and / or assist in the training of staff on the TFT Global "Best in Class" quality inspection services Review and approve all sort activities in Vantage Perform time studies and generate Quotes for customers Gather all new Customer information accurately and efficiently and log into Vantage Ensure correct Customer / contract information is provided to the appropriate department as it relates to billing. This includes all authorizations and obtaining Customer PO's Procurement of tools and supplies related directly to work assignments Management of Supervisors, Team Leaders and Inspectors as it related to discipline and adherence to general rules and regulations Actively solicit new business opportunities Requirements Valid Driver's License and vehicle insurance as some local travel is required Valid passport is preferred Excellent communication skills, both written and oral Flexibility to meet customer service demands Self-motivated, effective problem solving, strong organization and time management skills Familiar with all ISO standards Information seeking skills' to identify new sales opportunities High School Diploma or recognized equivalent required / Post-secondary education preferred Criminal background check, Drug Screen and Post Offer Pre-employment physical May be required to repeatedly lift, push or pull up to 50 lbs unassisted May be required to lift between 50-75 lbs assisted Frequent use of hands, lifting, bending, stooping, twisting, standing and reaching may occur There may be some stepping up, stepping down and carrying

Work Location:

In person