Company Summary:

Exciting opportunity to join an established company that has spent 50+ years leading and expanding the signage industry. AGI serves some of the most valuable and recognizable brands with the dedication from their 1,000+ employees nationwide. With a purpose centered culture, we strive to achieve excellence through helping our customers build better brand experiences.

Summary:

The Low Voltage Energy Management System (EMS) Service Project Manager is responsible for managing service operations, maintenance projects, upgrades, troubleshooting, and client support activities for low voltage energy management and building automation systems. This role oversees service delivery for installed EMS infrastructure including power monitoring, lighting controls, metering, and BAS/BMS systems while ensuring customer satisfaction, system reliability, and operational efficiency. Primary Responsibilities Manage EMS service projects including maintenance, repairs, retrofits, upgrades, and system expansions. Coordinate service technicians, subcontractors, vendors, and client stakeholders. Oversee troubleshooting and resolution of low voltage EMS and control system issues. Schedule preventive maintenance and service activities for EMS infrastructure. Manage customer service requests, work orders, and service agreements (SLAs). Ensure compliance with electrical, safety, and cybersecurity standards. Support commissioning, diagnostics, firmware/software updates, and system optimization. Review system performance data and recommend energy efficiency improvements. Prepare project schedules, cost estimates, service reports, and documentation. Manage project budgets, invoicing, procurement, and change orders. Conduct client meetings and provide technical/service status updates. Support emergency response and critical system restoration activities when required.

Preferred Qualifications:

PMP certification or service/project management certification.

Experience with:

Cylon, Distech, Teletrol, Novar, RTU Controls. Familiarity with BACnet, Modbus, LonWorks, network switches, IT, or similar communication protocols.

OSHA 10/30

certification or electrical safety training. Experience with service contracts, warranty management, and SLA reporting.

Required Qualifications:

Energy Systems, Construction Management, or related field. Basic electrical and lighting knowledge, including troubleshooting contactors and relays. 3+ years of experience in low voltage systems, EMS/BMS service operations, or technical project management.

Knowledge of:

Building automation systems, power monitoring systems, smart metering infrastructure, low voltage electrical systems, energy management technologies Experience managing field service teams and customer-facing projects. Strong troubleshooting and technical coordination skills. Ability to read electrical drawings, control diagrams, and specifications.

Working Conditions:

Combination of office, customer sites, mechanical/electrical rooms, and construction environments. May require local travel and occasional after-hours support for emergency service calls.

Benefits:

Health Insurance Dental Insurance Vision Insurance Paid Time Off 401k + 401k matching

Job Type:

Full-time Ability to

Commute:

Irving, TX 75063 (Required)

Work Location:

In person