Supervisory Responsibilities:

None Duties/Responsibilities:

Support and collaborate with Account Managers to understand customer expectations and project requirements. Review job specifications, production requirements, and workorder instructions for accuracy and completeness. Perform a range of clerical and administrative tasks to support daily customer service options, including measuring, cutting, folding, and assembling packages for production. Verify availability of materials and inventory. Assist with quality assurance efforts to mitigate production discrepancies. Build strong working relationships with internal teams. Support continuous improvement initiatives to increase efficiency, quality, and throughput. Obtain and understand an in-depth knowledge of the direct mail and non-profit industry terminology.\nPerforms other duties as required.

Required Skills/Abilities:

Customer-focused mindset with a strong sense of urgency. Strong project management and organizational skills. Exceptional attention to detail and accuracy. Ability to manage multiple projects simultaneously in a deadline-drive environment. Strong mathematical, analytical, and problem-solving skills. Excellent verbal and written communication skills. Ability to prioritize tasks and adapt to changing production requirements. Ability to work collaboratively across departments. Proven history of punctuality and a strong work ethic\nProficiency in Microsoft Office 365.

Education and Experience:

High School Diploma or equivalent required 1 - 3 years of Customer Service experience\nAbility to read and write in

English Physical Requirements:

Ability to sit, stand, and walk throughout the workday. Requires occasional bending at the waist. Requires stooping on occasion. Ability to occasionally lift up to 25 lbs.\nAbility to visually inspect printed materials for quality and accuracy. Moore is adata-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

How We'll Support You:

Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth. Collaborate with industry subject matter expects with over 5,000 employees across the enterprise. To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about. Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. 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