Job Overview Join our dynamic team as a Customer Service Account Management Specialist on a temporary project that energizes your professional skills and enhances client relationships! In this role, you will be the vital link between our clients and internal teams, ensuring seamless account management and exceptional customer service. Your proactive approach and keen attention to detail will drive customer satisfaction, foster long-term relationships, and support project success. This is an exciting opportunity to apply your project management expertise and CRM system proficiency in a fast-paced, collaborative environment committed to excellence. Responsibilities Manage and nurture client accounts by providing timely, accurate, and personalized support to meet their needs. Coordinate with cross-functional teams to ensure smooth order processing, issue resolution, and service delivery. Utilize Salesforce and other SaaS-based CRM systems to track customer interactions, update account information, and analyze data for insights. Communicate effectively with clients through various channels, including email, phone calls, and internal communication tools, maintaining a professional and positive tone. Support sales initiatives by identifying opportunities for upselling or cross-selling based on customer needs and data-driven insights. Collaborate with internal teams such as sales, technical support, and product management to resolve customer issues promptly and efficiently. Document all customer interactions meticulously in the CRM system to ensure accurate records for ongoing relationship management. Qualifications Proven experience in customer service, account management, or client relations within a SaaS or technology environment. Strong project management skills with the ability to prioritize tasks effectively in a fast-paced setting. Proficiency in Salesforce Cloud or similar CRM systems; experience with Salesforce Lightning is a plus. Excellent communication skills—both verbal and written—with an emphasis on clarity and professionalism. Familiarity with Microsoft Office suite (Word, Excel, PowerPoint) for reporting and documentation purposes. Ability to work collaboratively across departments to achieve shared goals through cross-functional collaboration. Demonstrated problem-solving skills with a customer-centric approach; adept at managing multiple client accounts simultaneously. This role offers an engaging environment where your proactive attitude and technical expertise will directly impact client satisfaction and project success. If you thrive on building relationships, managing accounts efficiently, and working within a vibrant team—this opportunity is perfect for you!

Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Work Location:

In person