Yee gu.aa yax x wán Resident Manager

Indian Preference in hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws. Purpose Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer's expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Job Summary The Yee gu.aa yax xˈwán Resident Manager (Resident Manager) assists with tenant management duties at Permanent Supportive Housing (PSH). This position works closely with the Occupancy Specialist, front desk and maintenance staff to ensure the building is operating smoothly and tenants are successful. The Resident Manager will provide direct case management and will often be the first line of communication to ensure tenants are getting appropriate services. This position will be responsible for tenant classes relating to housing success, such as landlord/tenant rights and maintaining inspectable housing. Combining traditional property operations with service supports, the Resident Manager works to address barriers and prioritize the housing first approach. This position works externally and internally with other case management departments to ensure tenant success. Job Duties & Responsibilities Assists tenants with establishing goals and connecting them with additional case management and facilitates referrals to other agencies. Arranges for and conducts group/individual briefings that explain the rules and regulations to applicants and tenants regarding the units. Assists tenants with housing related problems in unit, and submitting maintenance requests. Conducts regular inspections for safety standards and housing compliance. Acts as a primary point of contact for inquiries, reports, tickets, and resolutions. Provide direct administrative support as needed, including answering phones, greeting tenants and supporting front desk coverage. Coordinates with maintenance on work order processing, inspections and getting units ready for lease up as vacated. Assists tenants with inspection related issues, related to keeping housing; including maintaining a clean environment, working appropriately with case managers and ensuring that tenants have the tools to succeed. Develops personalized stability plans, and manages PSH caseloads to assist with resident goals. Develop individual service housing plans, and provide in-home or community-based supports to assist in residents maintaining housing. Connect residents with mental health, substance use recovery, vocational job training, employment training, and personal care services through service coordination. Connects tenants to social services, mental health support, and transportation services. Other related duties as assigned. Minimum Qualifications (Education & Experience) Two years' experience working with individuals experiencing homelessness, and substance use and behavioral health diagnoses. Accredited Residential Manager (ARM) Certification within 1 year of hire. Associates' degree in Public Administration, Business, or Social Services or related field. A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis. Proof of valid driver's license with acceptable driving record. Preferred Qualifications (Education & Experience) Bachelor's Degree in Public Administration, Business, or Social Services. Three years' experience in public, tribal or assisted housing programs. Certified Public Housing Manager (C-PHM). Experience in community clinic preferred and a strong commitment to multi-disciplinary teamwork. Necessary Knowledge, Skills, and Abilities Knowledge of regulatory guidelines, HUD Handbook 4350.3, Indian Housing Block Grant (IHBG) and Fair Housing laws. Knowledge of administrative protocols, record-keeping and standard office operating systems. Knowledge of Housing First Principles and trauma informed care. Knowledge of rental assistance and affordable housing programs including Native American Housing Assistance and Self-Determination Act (NAHASDA), Low Income Housing Tax Credit (LIHTC) and other programs affiliated with this project. The ability to comprehend and interpret technical documentation such as federal housing regulations and associated policies and procedures. Reasonable knowledge of the community, social and economic resources available to low income and elderly individuals. Ability to navigate verbally complex situations regarding confidential subject matter. Ability to draft professional documents, liaision between departments, coordinate effective complex communication, and instructions. Ability to problem solve through analyzing and improving workflows in a challenging environment, with limited instruction. Ability to verify income, assets, and medical/childcare expenses to determine proper rent levels. Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations. Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants. Skills in operating personal computers using a variety of computer software. Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts. Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.). Ability to learn and apply program/agency operating policies and procedures. Ability to manage multiple priorities and tasks concurrently and meet deadlines. Ability to work independently as well as with teams.

KIC Competencies Cultural Competency:

To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Uphold Values:

To make decisions and behave in a manner consistent with KIC Workplace Values of Trust, Teamwork, Respect, and Accountability, as well as Southeast Traditional Tribal Values "Our Way of Life".

Commitment:

To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.

Customer Service:

Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication:

Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability :

Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work. Working Conditions The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The position works in a high traffic, fast paced environment, with continual disruption, and challenging situations. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average. Conditions of Hire May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC's company insurance. KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for cause drug and alcohol screening to be eligible for and maintain employment. KIC has several positions that must comply with the

P.L. 101-630

Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.