Property Manager

Position Overview Rancho Properties is seeking an experienced, highly organized, and detail-oriented Property Manager with a proven background in Airbnb and short-term rental operations. This is a part-time, in-person position based in Fallbrook/North County San Diego and requires a local candidate who is dependable, resourceful, and comfortable managing the day-to-day demands of a growing hospitality business. The ideal candidate thrives in a fast-paced environment, takes ownership of responsibilities, and can confidently adapt to changing priorities. This role requires flexibility, strong problem-solving skills, and a commitment to delivering exceptional guest and property owner experiences. Availability on weekends and the ability to respond promptly to operational needs and unexpected situations are essential. Property Manager Responsibilities Serve as the primary point of contact for guests from initial booking through checkout, delivering exceptional service and ensuring a seamless guest experience. Maintain a highly responsive, professional, and proactive approach in all interactions with guests, homeowner and vendors whether by phone, text, email, or in person. Provide on-call support outside of standard business hours, responding promptly to guest needs, emergencies, and time-sensitive property matters. Conduct regular in-person property visits and comprehensive inspections to ensure each home consistently meets owner's expectations, presentation standards, and operational requirements. Perform quality-control inspections before and between guest stays to verify cleaning standards, identify deficiencies, and hold cleaning and maintenance vendors accountable for performance. Proactively identify and recommend improvements that enhance property condition, operational efficiency, guest satisfaction, and overall presentation. Personally contact guests when issues, concerns, or special circumstances require a higher level of service, empathy, and real-time problem resolution. Respond to guest lockouts, urgent property issues, and on-site service requests, including in-person assistance when necessary. Coordinate and dispatch cleaning teams, maintenance personnel, contractors, and specialty vendors while exercising sound judgment to control costs and avoid unnecessary expenditures. Troubleshoot property-related issues remotely whenever possible before escalating to vendors, including Wi-Fi and network connectivity problems, smart-home system resets, appliance operation guidance, thermostat and HVAC diagnostics, and other common property technology and equipment concerns. Manage inventory levels for property supplies, guest amenities, and operational materials, ensuring homes remain fully stocked and guest-ready at all times. Maintain accurate records of property issues, maintenance requests, vendor performance, guest concerns, and completed resolutions to support efficient operations and continuous improvement. Monitor property conditions and identify preventative maintenance needs to minimize guest disruptions and protect owner assets. Requirements MUST be local to Fallbrook or North County San Diego — no exceptions MUST have reliable transportation and a valid driver's license — you will be traveling between properties regularly Excellent customer service skills with professional phone etiquette and conflict management abilities Flexible schedule, including availability on weekends - on call when guests have active bookings Highly organized and detail-oriented with strong data entry accuracy Calm under pressure with strong problem-solving and negotiation skills Comfortable communicating directly with guests, vendors, and owner Experience in facilities management or property maintenance coordination is a plus Spanish-speaking is a plus Would prefer: Airbnb or short-term rental / vacation rental property management experience

Pay:

From $2,500.00 per month

Work Location:

In person