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SR
Sares Regis Operating Company, L.P.
Resident Services Manager
Career Insights for Residential Community Manager
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What they do
A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.
$74,156 / year median in California
+5% projected growth
Job Description
Overview The right opportunity is waiting! Sares Regis Group Residential of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on multifamily communities in the western U.S. Since its founding in 1993, SRG Residential has developed and acquired more than $7 billion in commercial and residential assets. The company manages a portfolio of approximately 42,000 apartment units.
OPPORTUNITY
RESIDENTSERVICES MANAGER
- LOS
ALTOS, CA
DAYS REQUIRED
TUESDAY- SATURDAY, 9:00 AM
- 6:00 PM
- Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 167-unit community, Colonnade Apartments!
Essential Functions:
Responsible for greeting prospects, guests and visitors as they arrive to our community Provide a personalized experience, with emphasis on care and convenience for our future and current residents Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings. Plan, promote and deliver resident events and activities ensuring resident's find value outside the walls of their apartment home Identify, communicate and implement opportunities to improve resident happiness and service.QUALIFICATIONS
- Must have 1 year customer service experience with ability to pass fair housing exam.
- Must have relevant experience.
- Ability to effectively communicate both written and verbal.
- Experience with file audits, customer service and resident engagement a must!
- Affordable Program experience is a plus
- Ability to work independently without direct supervision.
- Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
- Current driver's license and auto insurance.
- Able to work weekends and overtime as job requires.