Senior Community Manager- LIHTC & Conventional Quality Management Group Inc - 2.4 Ontario, CA Job Details Full-time $33 - $35 an hour 6 hours ago Qualifications Computer operation Managing property management teams Customer communication Property management tools Microsoft Outlook Budgeting for community living facilities Word processing In-person customer service Yardi High school diploma or GED Team development Driver's License Affordable housing management Customer engagement Property management company experience Managing property management budgets Team motivation (leadership skill) Technical Proficiency Stakeholder relationship building Senior leadership Full Job Description About Quality Management Group We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future. Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our core values - Trust, Respect, Development, Adaptability, and Sustainability - guide everything we do.

POSITION SUMMARY

The Senior Community Manager is responsible for the daily oversight of property operations across a portfolio of affordable and market-rate housing communities. This includes administration, annual certification compliance, financial management, full occupancy of the units, and maintenance of properties within the portfolio. This position plays a critical external-facing role, serving as a primary liaison with City partners and local agencies. The Senior Community Manager prepares and present reports, provides operational updates, and represents the organization in meetings and public forums. The Senior Community Manager lives off-site and is available for after-hours emergencies.

RESPONSIBILITIES COMPLIANCE

Ensure resident files and Yardi data are maintained in full compliance with regulations and company standards. Review, process and approve all resident notices related to certifications and recertification. Must attend company-sponsored events that relate to the development of the team, which, from time to time, may include travel and oversight stays at locations away from the employee's home. Maintain property waiting list and ensure timely processing of applications. Ensure applications for housing are processed. Complete annual recertifications within established timelines.

PROPERTY OPERATIONS

Oversee marketing and advertising of vacancies and maintain high occupancy levels by monitoring market conditions. Ensure that all appropriate resident notices are prepared and served in accordance with lease requirements. Conduct regular inspections of grounds, buildings, and units. Manage office supply inventory and work closely with staff to ensure maintenance supplies are purchased in a timely manner and in accordance with the approved budget. Ensure work orders are processed in Yardi within established timelines. Maintain high occupancy levels by keeping informed of market conditions Understanding of competitive pricing, utilizing appropriate marketing sources Demonstrating the value in our communities to prospective and current residents Balance lease renewals and absorption of new residents to optimize revenue.

FINANCIAL

Accurately account for and balance petty cash in accordance with company policies and procedures. Prepare deposits for banking and post resident payments into Yardi within timelines established by management. Prepare the management-required month-end reports. Manage accounts receivable and ensure past resident balance due receivables are turned over to collection agencies. Keeps resident ledgers accurate and works diligently with accounting to resolve any errors. Prepare annual operating budgets and monitor financial performance.

HUMAN RESOURCES

Train, mentor, and evaluate staff members under his/her direction. Manage interviewing, scheduling, timekeeping, performance, evaluations, and disciplinary actions. Maintain accurate payroll records, review and approve timecards, commissions, and incentive payments. Collaborate effectively with internal departments and support the development of team goals and performance metrics.

CUSTOMER SERVICE

Handle resident concerns with professionalism, maturity, and timeliness. Create a welcoming, community-focused environment that fosters positive resident engagement.

RESIDENT PROGRAMS

Designs, implements, and manages appropriate resident programs and is responsible for their ongoing success.

COMMUNITY RELATIONS

Build and sustain strong relationships with City staff, regulatory agencies, and local partners. Represent Quality Management Group in City-led meetings, community events, and stakeholder discussions. Respond promptly and professionally to inquiries from City officials and community stakeholders.

REPORTING & PRESENTATION

Prepare formal operational, financial, compliance, and community-impact reports for City Partners and oversight agencies. Deliver presentations to City councils, housing authorities, and partner organizations, communicating property performance and program outcomes clearly and confidently. Create visual materials (slide decks, summaries, performance dashboards) for public and semi-public meetings. Ensure accuracy, clarity, and transparency in all externally distributed materials. Translate technical or compliance information into audience-appropriate, easy-to understand language. GENERAL Must attend company-sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee's home. Note that other duties outlined in the leasing position and/or assistant manager positions may have to be done by the Sr. Community Manager based on the staffing needs and size of the community. All references to compliance, affordability, tax credit, tenant selection plans, AFHM plans, etc., are for communities that have some type of affordability covenants and do not apply to market-rate communities. This position may require the availability of working some nights, weekends and occasional holidays based upon the needs of the community. Other duties as assigned.

ESSENTIAL SKILLS

Strong public-speaking and presentation skills; able to communicate effectively with City officials, community partners, and diverse groups. Excellent verbal and written communication skills Skilled in preparing formal reports and summarizing operational or compliance data for external audiences. Strong leadership skills; able to mentor, motivate, and hold team accountable. Ability to work with individuals and families from diverse backgrounds. Highly organized, strong time-management skills, and able to prioritize and delegate effectively. Ability to perform well in high-stress situations and exercise sound judgement. Proficiency in Outlook, Word, Excel, Internet applications, and Yardi Property Management Software. Demonstrates initiative, professionalism, integrity, and discretion in all responsibilities.

EXPERIENCE

High school diploma or equivalent required; Bachelor's degree in business or related field preferred. Minimum 3-5 years of affordable/conventional property management experience, managing 150+ units. Minimum 3 years of supervisory experience. Minimum 3 years of customer service experience. Experience preparing written reports and delivering presentations to government agencies or similar external bodies strongly preferred. Prior public speaking, community engagement, or stakeholder-facing communication required. Experience with property operating budgets, variance analysis, and financial reporting. Proficiency with Yardi property management software is required

PHYSICAL REQUIREMENTS 5-7

hours of sitting, reading and typing daily 1-3 hours of walking daily Operates Computer requiring the use of hands/fingers Occasional bending, reaching, kneeling and/or crouching Regular lifting of up to 30 pounds Occasional climbing of stairs Specific vision requirements include close vision, distance vision and color vision. Specific audio/verbal abilities include communication with residents, employees, vendors and owners both in person and via telephone.

WORK ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee is exposed to weather conditions prevalent at the time. This may include warm, hot, or cold temperatures. The noise level in the work environment is moderate. Must have LIHTC, Conventional, and prior Multisite CM or SCM experience managing 150+ units. The role is based out of Ontario, California and a valid driver's license is required since this position oversees multiple sites. Bilingual English/Spanish preferred. We participate in E-Verify to confirm the identity and employment eligibility of all new hires.