POSITION OBJECTIVE

Under the direct supervision of the Property Manager, the Assistant Manager is responsible for assisting the Property Manager in the overall operation of the property, day to day implementation of policies, procedures and programs that ensure a well-managed, well-maintained building; maintains acceptable occupancy level and develops a supportive environment for all residents. The Assistant Manager must also establish and maintain effective working relationships with onsite support services staff and must relate well to people, exercise good judgment and discretion in dealing with residents, visitors, vendors, support services and staff. In the absence of the Property Manager is required to provide leadership in developing a community and in directing the staff.

GENERAL DESCRIPTION-ESSENTIAL FUNCTIONS

( KEY

JOB RESPONSIBILITIES AND ACTIVITIES

)

• Manages the day-to-day administration of the property office: o Ensure the office is clean, professional and in a well-organized manner; o Answer telephones; and o Sort, distribute, open and answer mail daily.
• Assists in managing tenant relations: o Ensure efficient and courteous response to all tenant requests; o Respond promptly to tenant complaints and incident reports; o Maintain congenial relationships with all tenants; o Provide competent conflict resolution; and o Understand and is sensitive to cultural background, economic status and those with special needs.
• Assist in ensuring consistent application of property rules and regulations, lease and lease addendums and documents and reports all violations.
• Assist in ensuring security of the building: o Respond promptly to building emergencies and resident crises; and o Report any unusual or extraordinary circumstances regarding the residents or the property.
• Assist the Property Manager with the marketing of vacant units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.
• Assist the Property Manager in maintaining property wait list and processes applications in conformance with compliance regulations which includes screening, interviewing and processing applicants to fill building vacancies.
• Collects rent and accounts for monies collected: o Prepare bank deposits; o Ensure timely collection of subsidy and tenant receivables; o Submits vacancy loss reimbursements; o Enter payments into YARDI; and o Monitor tenant receivables. o Monitor building expenditures and prepare payables for approval by Property Manager.
• Prepare recertification of residents by: o Interviewing residents, o Obtaining appropriate documentation and completing certification, and o Submit to Property Manager for initial approval.
• Meet regularly with resident services staff with Property Manager. Work collaboratively with service coordinator to organize resident celebrations and events.
• Attend and participate in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed.
• Manage resident evictions and stipulations in compliance with court order as directed by Property Manager.
• Responsible for the inventory and order necessary administrative supplies and equipment.
• Assist in submitting required internal and external reports.
• Maintain files, records, rental agreements and other documents.
• Schedule maintenance repairs, generate and file completed work orders and follow-ups, as appropriate.
• Assist in resident move-in/move-out procedures and unit inspections.
• Maintain a businesslike and professional appearance.
• Be available by cell phone for emergencies.
• Assist the Property Manager with special projects and administrative tasks.
• Other duties as assigned.

SKILL SET

( REQUIRED

SKILLS AND OTHER FACTORS FOR JOB SUCCESS

)

• Ability to work with, and sensitivity to, a diverse, low-income, multi-ethnic population
• Ability to work independently and exercise own judgment in problem-solving
• Effective verbal and written communication skills
• Ability to respond appropriately in pressure situations; possess an even temperament and strong interpersonal and people skills

WORK/EDUCATION EXPERIENCE REQUIREMENTS

( REQUIRED

EXPERIENCE, EDUCATION AND TRAINING

)

• Associate degree, certificate of completion from a trade school and/or one or more years of related experience and/or training or equivalent combination of education and experience.
• Experience working with conflict resolution, crisis intervention and resident relations
• Demonstrated knowledge on Microsoft Office programs such as Word, Excel and Outlook are essential. YARDI Software knowledge a plus
• Have combination of skills that demonstrate familiarity with the general management of subsidized housing programs
• Knowledge of senior and low income family issues

PREFERRED QUALIFICATIONS

• Prior experience with nonprofit residential property management
• Tax Credit Specialist, Certified Occupancy Specialist designations and/or equivalents is a plus
• Second language ability

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Experience:

Affordable Housing:

2 years (Required) Property management: 2 years (Required) Customer service: 2 years (Required) Ability to

Relocate:

Pomona, CA 91767: Relocate before starting work (Required)

Work Location:

In person