Assistant Manager BH

We are searching for an Assistant Manager to join our luxury apartment community in Lakewood! We pride ourselves in providing excellent customer service and a clean cozy home where our residents will thrive. Our community is a mid-rise building located steps from RTD's W Line Stop with a comprehensive amenity package. If our goals align and you are interested in helping to create a harmonious atmosphere for your future residents, then we want you to contact us! Hope to talk soon! Read on for the details of the position. In brief summary, the Assistant Community Manager is responsible for leasing apartments, rent collections, residential services, marketing activities, and actions to ensure compliance with all applicable law and company policies, as well as general, overall assistance to the Community Manager. This includes managing administration and leasing team members when the Community Manager is absent.

PRIMARY DUTIES AND RESPONSIBILITIES

Assists with the sales process both in leasing apartment homes and mentoring/supervising leasing associates as directed by the Community Manager. Completes leases and lease applications, maintains resident records and files for leases, applications, rent deposits, security deposits, bank deposits, etc. Reconciles Final Account Statements (FAS's) within the required timeline. Demonstrates effective written communication for correspondence, resident notices, newsletters, etc. Prepares daily, weekly and monthly reports for the Community Manager's review; upon confirmation/approval, forwards reports to the Regional Manager. Ensures all reports within scope of responsibility are submitted on schedule. Provides superior customer service in every interaction. Assists with resolving customer issues/concerns using the L.A.S.T model (Listen, Apologize, Solve and Thank). Keeps tabs on the competition and presents creative leasing and marketing ideas. Oversees all resident and prospective resident relations activities. Assists the Community Manager with monthly G/L account closing processes, include accurate recording of financial information. Supports the Community Manager in a variety of ways to ensure the overall smooth running of the community, e.g., traffic, leasing, administration, accounts receivable, etc. Conducts regular unit walk-through to ensure units are ready prior to move-in. Works closely with the Maintenance Team to ensure all units are properly cleaned, turned (or remodeled) and all amenities are in appropriate working order. Inspects grounds, vacancies, and common areas to ensure they are maintained in top condition. Attends work as scheduled to support the ongoing success of the company Other duties, responsibilities and special projects as assigned

Managing Others:

Hires, manages and directs the career development of his/her direct reports Ensures his/her direct reports have the appropriate technical skills, tools and facilities in order to competently perform their roles Ensures appropriate performance management of his/her direct reports

SELECTION CRITERIA

Candidates for this Position should hold the following qualifications and be able to demonstrate the following abilities to be considered as a suitable applicant. Please note that except where specified as "preferred," all points listed below are considered minimum requirements. Qualifications (Skills

• technical and non-technical): High School Diploma or equivalent required Property Management Certification is a plus Accounting / Bookkeeping experience is a plus At least 5+ years' general work experience At least 2+ years' experience in Residential Leasing/Sales Previous experience managing others is a plus Previous experience/responsibilities for operational financial planning and management is a plus Demonstrable computer abilities including the use of MS Office Suite (Word, Excel and PowerPoint, Outlook) and the internet Previous experience with Property Management Operating and Information systems required Previous experience with OneSite/RealPage a plus

Abilities:

Strong interpersonal and communication skills Ability to lead and manage others Strong attention to detail Ability to drive others toward maximum customer satisfaction Excellent organization and time management skills Strong analytical and decision-making skills Good influencing and negotiation skills

PHYSICAL DEMANDS & WORKING CONDITIONS

Constantly alternates between sitting, standing, and walking Repetitive use of computer, keyboard, mouse and phone Constant reading, comprehending, writing, performing calculations, communicating orally, reasoning & analyzing Occasional squatting, bending neck/waist, twisting neck/waist, pushing and pulling

Job Type:

Full-time Pay:

$24.00

• $28.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person Assistant Manager BH Lakewood, CO 80214 $24

• $28 an hour
• Full-time $24
• $28 an hour
• Full-time We are searching for an Assistant Manager to join our luxury apartment community in Lakewood!

We pride ourselves in providing excellent customer service and a clean cozy home where our residents will thrive. Our community is a mid-rise building located steps from RTD's W Line Stop with a comprehensive amenity package. If our goals align and you are interested in helping to create a harmonious atmosphere for your future residents, then we want you to contact us! Hope to talk soon! Read on for the details of the position. In brief summary, the Assistant Community Manager is responsible for leasing apartments, rent collections, residential services, marketing activities, and actions to ensure compliance with all applicable law and company policies, as well as general, overall assistance to the Community Manager. This includes managing administration and leasing team members when the Community Manager is absent.

PRIMARY DUTIES AND RESPONSIBILITIES

Assists with the sales process both in leasing apartment homes and mentoring/supervising leasing associates as directed by the Community Manager. Completes leases and lease applications, maintains resident records and files for leases, applications, rent deposits, security deposits, bank deposits, etc. Reconciles Final Account Statements (FAS's) within the required timeline. Demonstrates effective written communication for correspondence, resident notices, newsletters, etc. Prepares daily, weekly and monthly reports for the Community Manager's review; upon confirmation/approval, forwards reports to the Regional Manager. Ensures all reports within scope of responsibility are submitted on schedule. Provides superior customer service in every interaction. Assists with resolving customer issues/concerns using the L.A.S.T model (Listen, Apologize, Solve and Thank). Keeps tabs on the competition and presents creative leasing and marketing ideas. Oversees all resident and prospective resident relations activities. Assists the Community Manager with monthly G/L account closing processes, include accurate recording of financial information. Supports the Community Manager in a variety of ways to ensure the overall smooth running of the community, e.g., traffic, leasing, administration, accounts receivable, etc. Conducts regular unit walk-through to ensure units are ready prior to move-in. Works closely with the Maintenance Team to ensure all units are properly cleaned, turned (or remodeled) and all amenities are in appropriate working order. Inspects grounds, vacancies, and common areas to ensure they are maintained in top condition. Attends work as scheduled to support the ongoing success of the company Other duties, responsibilities and special projects as assigned

Managing Others:

Hires, manages and directs the career development of his/her direct reports Ensures his/her direct reports have the appropriate technical skills, tools and facilities in order to competently perform their roles Ensures appropriate performance management of his/her direct reports

SELECTION CRITERIA

Candidates for this Position should hold the following qualifications and be able to demonstrate the following abilities to be considered as a suitable applicant. Please note that except where specified as "preferred," all points listed below are considered minimum requirements. Qualifications (Skills

• technical and non-technical): High School Diploma or equivalent required Property Management Certification is a plus Accounting / Bookkeeping experience is a plus At least 5+ years' general work experience At least 2+ years' experience in Residential Leasing/Sales Previous experience managing others is a plus Previous experience/responsibilities for operational financial planning and management is a plus Demonstrable computer abilities including the use of MS Office Suite (Word, Excel and PowerPoint, Outlook) and the internet Previous experience with Property Management Operating and Information systems required Previous experience with OneSite/RealPage a plus

Abilities:

Strong interpersonal and communication skills Ability to lead and manage others Strong attention to detail Ability to drive others toward maximum customer satisfaction Excellent organization and time management skills Strong analytical and decision-making skills Good influencing and negotiation skills

PHYSICAL DEMANDS & WORKING CONDITIONS

Constantly alternates between sitting, standing, and walking Repetitive use of computer, keyboard, mouse and phone Constant reading, comprehending, writing, performing calculations, communicating orally, reasoning & analyzing Occasional squatting, bending neck/waist, twisting neck/waist, pushing and pulling

Job Type:

Full-time Pay:

$24.00

• $28.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person