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Operations Manager
Career Insights for Property Manager
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Scorecard
Based on Connecticut data
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What they do
A Property Manager manages operations for an apartment building or complex. Recruits and screens tenants for apartments, collects rents and security deposits, responds to requests or complaints from tenants, supervises maintenance and repairs; oversees payment of bills, insurance, taxes and recordkeeping. Manages property and services on behalf of a community association, for properties such as condominiums or cooperatives. Collects fees or dues, responds to requests or complaints, supervises maintenance, oversees work done by contractors, and provides accounting of income and expenses. May also assist owners or a board of directors with regulatory compliance or compliance with community association rules. Manages the operation of commercial or residential properties. Oversees the collection of rents and payment of bills, taxes and insurance for properties, and provides property owners with reports on finances and the status of properties. Directs leasing operations, or equipment and machinery rentals, for a company or business. Determines charges and prepares rental or lease agreements; supervises inventory, equipment maintenance and recordkeeping for leasing operations.
$78,461 / year median in Connecticut
+10% projected growth
Job Description
- Oversee the daily operations, maintenance, and appearance of the shopping center.
- Conduct routine property inspections to identify maintenance, safety, and operational issues.
- Ensure common areas, parking lots, landscaping, lighting, and building systems are maintained to company standards.
- Coordinate preventive maintenance programs and repair schedules. Vendor & Contractor Management
- Manage third-party vendors, contractors, and service providers, including janitorial, landscaping, security, HVAC, electrical, plumbing, and waste management services.
- Obtain and review vendor proposals and bids.
- Monitor vendor performance and ensure compliance with contractual obligations.
- Verify contractor insurance certificates and safety requirements. Safety & Risk Management
- Maintain compliance with OSHA regulations and company safety standards.
- Conduct regular safety inspections and address identified hazards.
- Coordinate emergency response procedures and property preparedness plans.
- Ensure proper operation and testing of life safety systems, including fire alarms, sprinkler systems, and emergency equipment.
- Work closely with local emergency responders and public safety agencies when necessary. Facilities Management
- Coordinate repairs, renovations, and property enhancement projects.
- Monitor project timelines, budgets, and contractor performance.
- Maintain accurate records of maintenance activities and capital expenditures. Financial Oversight
- Monitor expenses and identify cost-saving opportunities.
- Review invoices, purchase orders, and service contracts for accuracy.
- Ensure operational expenditures remain within approved budgets. Security & Tenant Support
- Coordinate with security personnel to maintain a safe environment for tenants, customers, and employees.
- Respond to operational emergencies and after-hours situations as needed.
- Support tenant requests related to building systems, maintenance concerns, and operational issues.
- Build and maintain positive relationships with tenants and business partners. Team Leadership
- Supervise maintenance staff, contractors, and operational vendors.
- Provide leadership, training, and performance management.
- Foster a culture of accountability, safety, and customer service. Qualifications Required
- High school diploma or equivalent required; associate or bachelor's degree preferred.
- Minimum of 2-4 years of commercial property operations, facilities management, building maintenance, or related experience.
- Experience managing vendors, contractors, and service providers.
- Strong knowledge of building systems including HVAC, electrical, plumbing, roofing, and life safety systems.
- Proficiency with Microsoft Office Suite.
- Strong organizational, communication, and problem-solving skills.
- Ability to work independently and make sound decisions. Preferred
- Shopping center, retail, commercial real estate, or mixed-use property experience.
- OSHA training or safety certifications.
- Facilities Management, Building Systems, or Property Management certifications.
- Experience managing capital projects and budgets. Physical Requirements
- Ability to walk the property for extended periods.
- Ability to climb ladders, access rooftops, and inspect mechanical spaces.
- Ability to lift and carry up to 50 pounds.
- Ability to work indoors and outdoors in varying weather conditions.
- Must be available for emergency response and occasional after-hours calls.