Resident Manager Dreyfuss Management - 3.6 Washington, DC Job Details Full-time $72,000 - $74,000 a year 1 hour ago Benefits Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Opportunities for advancement Life insurance Referral program Qualifications Customer communication Property management tools Operations management Yardi Team development Schedule management Driver's License Full Job Description We are seeking an experienced, motivated, and customer-focused Resident Manager to oversee the daily operations of a residential apartment community in Washington, D.C. This leadership role is responsible for maximizing occupancy, maintaining the physical asset, supervising on-site staff, delivering exceptional resident service, and ensuring the property's financial success. The ideal candidate is a hands-on leader who excels in team development, resident relations, property operations, and financial management. Key Responsibilities Leadership & Staff Management Lead by example and foster a positive, professional work environment. Supervise, train, motivate, and evaluate all on-site personnel. Conduct annual employee performance evaluations and recommend salary adjustments and advancement opportunities. Ensure compliance with company policies, procedures, and Fair Housing regulations. Schedule staff and coordinate routine and emergency maintenance coverage. Supervise maintenance personnel and outside contractors. Serve as a backup contact for after-hours emergencies when needed. Leasing & Marketing Maximize occupancy through effective marketing and leasing efforts. Review and process rental applications in accordance with company policies. Prepare leases, renewals, and related documentation. Monitor advertising and marketing initiatives to ensure accuracy and effectiveness. Implement approved marketing plans to drive leasing performance. Financial & Administrative Management Collect rent and manage delinquent accounts. Prepare legal notices and coordinate delinquency actions with legal counsel. Maintain accurate financial records and ensure compliance with company accounting procedures. Monitor budgets, expenses, and operating costs. Review rent rolls, occupancy reports, GPR reports, and other operational reports. Purchase office supplies and manage property expenditures according to company guidelines. Assist in the preparation of annual operating budgets. Property Operations Ensure the community is maintained in a clean, safe, and attractive condition. Conduct regular inspections of apartments, common areas, grounds, and building systems. Oversee apartment turns and ensure vacant units are prepared for occupancy within company standards. Monitor maintenance service requests and ensure timely completion. Coordinate preventative maintenance programs and vendor services. Supervise pool operations and community amenities, where applicable. Implement and oversee capital improvement projects. Resident Relations Promote positive resident experiences and community engagement. Address resident concerns promptly and professionally. Conduct resident satisfaction follow-up calls. Plan and coordinate resident events and community activities. Work collaboratively with neighborhood organizations and local stakeholders. Compliance & Reporting Ensure compliance with all Federal, State, and local regulations. Accompany ownership representatives, Regional Managers, and government officials during inspections. Prepare and submit required weekly, monthly, and annual reports. Report accidents, emergencies, and significant incidents immediately. Qualifications Minimum of 3-5 years of residential property management experience preferred.

• Washington, D.C. Certified Property Manager designation preferred.
• Strong knowledge of leasing, resident relations, maintenance operations, and property financial management.
• Knowledge of Fair Housing regulations and property management best practices.
• Experience supervising and developing teams.
• Excellent communication, customer service, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with property management software (Yardi experience required).
• Strong budgeting and financial reporting skills.
• Valid driver's license required.

What We Offer Competitive salary Performance-based bonus opportunities Health, dental, and vision benefits Paid time off and holidays Professional development and training opportunities Supportive team-oriented work environment Opportunity for growth within a respected property management company At Dreyfuss Management, we are committed to providing exceptional living experiences while fostering a culture built on integrity, service, innovation, and respect. We believe in empowering our team members, encouraging collaboration, and creating communities where residents and employees can thrive. Please visit our website at www.dreyfuss.net.

Equal Opportunity Employer Drug Free Workplace Pay:

$72,000.00 - $74,000.00 per year

Benefits:

401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person