Job Overview Sandcastle Realty, Inc. is seeking a dependable, organized, and personable Guest Services & Maintenance Coordinator to support our Property Relations Manager and Director of Operations. This is a hands-on coordination and administrative position within our vacation rental operations. The ideal candidate is comfortable communicating with guests, property owners, vendors, cleaners, and inspectors while keeping multiple property needs organized and moving forward. Responsibilities Answer phones, assist callers, and direct calls and inquiries appropriately. Create, assign, track, and follow up on maintenance work orders. Gather detailed information when maintenance issues are reported to help determine the appropriate vendor and response. Develop an understanding of each property's individual needs, owner expectations, and maintenance procedures. Build and maintain professional relationships with property owners, contractors, vendors, cleaners, and inspectors. Coordinate property access, vendor scheduling, repairs, inspections, and follow-up. Assist with cleaning schedules and guest concerns related to cleaning and maintenance. Deliver packages, supplies, and other items to properties as needed. Complete annual property assessments to evaluate seasonal readiness and identify items requiring attention. Provide clerical and operational support to the Property Relations Manager and Director of Operations. Requirements Strong communication and customer-service skills. Excellent organization and attention to detail. Ability to ask the right questions, document concerns accurately, and determine appropriate next steps. Ability to prioritize multiple issues in a fast-paced environment. Professional and confident communication with guests, owners, vendors, and inspectors. Comfortable using computers, email, phone systems, and property/work-order management software. Dependable transportation for local property visits and deliveries. Ability to work independently while also functioning as part of a small team. Previous administrative, hospitality, property management, vacation rental, or maintenance-coordination experience is preferred but not required. Schedule This is a full-time position with a flexible workweek based on the seasonal needs of our vacation rental business. Memorial Day through

Labor Day:

Mondays and Saturdays are required. Labor Day through

Memorial Day:

A minimum of two Saturdays per month are required. Applicants should understand that summer weekends are an important part of our operation and availability for the required schedule is essential. Compensation & Benefits $18-$20 per hour , depending on experience. Full-time, year-round employment. Flexible workweek. Vacation and sick time available after 90 days and renewed annually. Paid holiday office closures. Opportunity to develop experience across vacation rental operations, property management, owner relations, and maintenance coordination. About Sandcastle Realty Sandcastle Realty, Inc. is a locally owned real estate and vacation rental company serving the Bethany Beach area. Our team works closely together to provide responsive, personalized service to our property owners and guests. We're looking for someone who enjoys working with people, takes ownership of their responsibilities, and can keep the many moving pieces of property management organized from the initial phone call through completion.

Pay:

$18.00 - $20.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Flexible schedule Paid time off Professional development assistance

Experience:

Customer service: 2 years (Required) Ability to

Commute:

Bethany Beach, DE 19930 (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person