GENERAL DESCRIPTION OF POSITION

Under the general direction of the Solid Waste Division Manager, the Residential Operations Supervisor plans, schedules, and directs the daily residential collection crews (Sideload and Grapple routes), including Crew Leaders, Lead Equipment Operators, and Equipment Operators. Responsible for route performance, crew scheduling, safety compliance, and first-line personnel management within residential operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises and schedules residential collection crews and routes.
• Monitors route completion, service requests, and missed-collection resolution.
• Conducts safety briefings and monitors compliance with OSHA and DOT/CDL requirements.
• Recommends and participates in hiring, discipline and discharge actions for assigned personnel; conducts performance evaluations, coaching and on-the-job training.
• Coordinates equipment readiness with the Field Services & Asset Coordinator and Fleet Division.
• Responds to and resolves escalated residential service issues.
• Maintains route, incident, and attendance records. Performance Expectations (KPIs):
• Residential route completion rate
• Missed-collection reports per 1,000 households
• Crew safety incident rate
• Overtime utilization against budget Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Working knowledge of residential collection methods, equipment (sideload, grapple), and routing.
• Demonstrated ability to lead and coach a field crew.
• Ability to apply City personnel policy and (where applicable) collective bargaining provisions consistently.
• Strong verbal communication and conflict-resolution skills.

EDUCATION AND EXPERIENCE

High school diploma or equivalent and four (4) years of solid waste collection experience, including one (1) year in a lead or supervisory capacity; or an equivalent combination of education and experience.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Commercial Driver's License (CDL) Class B
• APWA Certified Public Works Supervisor (CPWP-S) — required within 18 months of hire/promotion
• SWANA certification aligned to collection operations — required within 18 months of hire/promotion
• OSHA 30-Hour General Industry — required within 12 months of hire/promotion

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Multi-vehicle qualification (Grapple/Sideloader/Frontloader) at time of hire Valid Commercial Driver's License (CDL) Class

A RESPONSIBILITY FOR FUNDS, PROPERTY AND EQUIPMENT

Annual Budget:

N/A — operates within Division operating budget Responsible for residential fleet utilization, container inventory coordination, and crew equipment assignment.

SUPERVISORY RESPONSIBILITIES

This position will directly supervise residential Crew Leaders, Lead Equipment Operators, and Equipment Operators (approx. 14-16) employees. This position may indirectly supervise 0 employees. Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

ANALYTICAL ABILITY / PROBLEM SOLVING

Requires the ability to analyze route and crew performance data and adjust assignments to resolve service gaps.

PLANNING

With regard to general assignments in planning time, method, manner and/or sequence of performance of own work. Plans daily and weekly crew assignments and route coverage, including vacancy and absence contingencies.

DECISION MAKING

Performs work operations which permit opportunity for decision-making of minor importance: Frequently, in daily crew and route adjustments. Performs work operations which permit opportunity for decision-making of major importance: Occasionally, in personnel discipline and escalated service matters, in coordination with the Division Manager and

HR. COMMUNICATION SKILLS

Requires clear oral and written communication with crew members, residents, and City departments.

MATHEMATICAL SKILLS

Basic math for route metrics, timekeeping, and equipment utilization tracking.

CRITICAL THINKING SKILLS

Requires sound judgment in resolving field, safety, and personnel issues in real time.

SUPERVISION RECEIVED

Works under general supervision of the Solid Waste Division Manager, with independent judgment in daily crew management.

MENTAL DEMAND

Moderate to high; requires sustained attention during active collection hours.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTER

City vehicle, radio/mobile data terminal, standard office computer.

ACCURACY

High degree of accuracy required in route, safety, and personnel documentation.

PUBLIC CONTACT

Frequent contact with residents regarding service issues.

EMPLOYEE CONTACT

Continuous contact with crew members; frequent contact with Division management and other supervisors.

SOFTWARE SKILLS REQUIRED

• 10-

Key:

None

Accounting:

None

Alphanumeric Data Entry:

Advanced

Contact Management:

None

Database:

Intermediate

Enterprise Resource Planning:

None

Human Resources Systems:

None

Payroll Systems:

None

Presentation/PowerPoint:

Basic

Programming Languages:

None

Spreadsheet:

Intermediate

Word Processing/Typing:

Advanced

ADDITIONAL SOFTWARE SKILLS

• Route/dispatch software.

OTHER SKILLS

Field leadership, safety coaching, and basic conflict resolution.

PHYSICAL ACTIVITIES

• While performing the functions of this job, the employee may be required to:

Stand:

Occasionally

Walk:

Occasionally

Sit:

Frequently

• Use hands to handle or feel: Occasionally
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crouch or crawl: Occasionally
• Talk or hear: Frequently
• Taste or smell: Never

WEIGHT LIFT REQUIREMENTS

The employee must occasionally lift and/or move: Up to 25 pounds

VISION REQUIREMENT

Specific vision abilities required by this job may include: Close vision, Distance vision

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work near moving mechanical parts: Occasionally
• Work in high, precarious places: Never
• Fumes or airborne particles: Occasionally
• Toxic or caustic chemicals: Never
• Outdoor weather conditions: Occasionally
• Wet or humid conditions: Occasionally
• Risk of electrical shock: Never

Vibration:

Never

• The noise level in the work environment is usually: Moderate

ADDITIONAL INFORMATION

All employees are required to participate in HR-sponsored professional development training at a minimum cadence of twice annually. Specific training topics will be identified periodically by Human Resources and communicated to employees and supervisors in advance. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).