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Residential Division Manager Company:

Flawless Cleaning Services Florida LLC Location:

Melbourne /

Palm Bay, Florida Job Type:

Full-Time Compensation:

$40,000- annual base salary + performance bonuses and commissions up to $80,000 Employment Requirements Employment may be contingent upon successful completion of company onboarding requirements, including applicable: Employment verification Reference checks Background screening Driving or transportation requirements Driver's License Company documentation and policies Qualifications Preferred candidates will have experience in one or more of the following areas: Residential cleaning Commercial cleaning Hospitality Property management Home services Operations management Team leadership Customer service Sales or business development Management or supervisory experience is strongly preferred. Ideal Candidate We are looking for someone who is: Organizational skills Follows Attendance Standards Comfortable leading and correcting employees Customer communication Sales and growth oriented Comfortable working in the field when necessary Manage multiple teams and priorities Work independently and make decisions Solution oriented Employer has appearance and communication standards Comfortable being measured against performance goals and KPIs Interested in building and taking ownership of a growing division Position Overview Flawless Cleaning Services Florida LLC is seeking a motivated, hands-on Residential Division Manager to lead, develop, and grow our residential cleaning department. This position is ideal for someone who understands both people management and business growth . The Residential Division Manager will be responsible for overseeing residential cleaning teams, maintaining service quality, developing employees, strengthening customer relationships, and helping grow the division into a larger and more profitable operation. This is not a desk-only management role. During the first several months, the selected candidate will be expected to work closely with our cleaning teams in the field while learning the operation, developing systems, improving quality, and building the department. Our residential division currently operates with approximately two teams, and our goal is to significantly expand both recurring and one-time residential business. Key Responsibilities Team Leadership & Development Lead, train, coach, and develop residential cleaning teams Conduct employee training and performance evaluations Hold team members accountable for attendance, quality, productivity, and company standards Assist with recruiting, interviewing, onboarding, and developing new team members Build additional residential teams as customer volume increases Create a positive, professional, and accountable team culture Residential Operations Oversee the day-to-day operations of the residential cleaning division Coordinate residential cleaning schedules and team assignments Monitor employee productivity and labor efficiency Ensure teams have the supplies, equipment, and information necessary to complete jobs successfully Assist in the field when operational needs require additional leadership or support Help improve residential procedures, systems, and workflows Quality Control Conduct routine quality-control inspections Ensure cleaning teams consistently meet company standards Address service concerns, callbacks, and customer complaints promptly Coach employees when quality or performance issues are identified Maintain customer satisfaction and service consistency Customer Service & Retention Build relationships with residential customers Follow up with customers regarding satisfaction and service needs Help one-time customers into recurring clients Identify opportunities to increase services with existing customers Work to maintain customer retention throughout the division Business Development & Growth Help grow residential revenue through local outreach and relationship building Develop relationships with Realtors, property managers, Airbnb hosts, homeowners, and other referral partners Participate in local networking and community outreach Assist with generating new residential leads and accounts Help develop strategies to increase recurring residential customers Identify new opportunities to expand the residential division Performance Expectations The Residential Division Manager will be evaluated based on measurable results, including: Residential revenue growth Customer retention Customer satisfaction Cleaning quality Team productivity Employee retention and development Reduction in callbacks and customer complaints Successful development of additional cleaning teams New customer and referral growth

Compensation Starting Base Salary:

$40,000 annually This position also includes performance-based bonuses and commissions tied to qualifying residential revenue and department growth. Compensation will be reviewed after the first 60 days based on: Performance Leadership Revenue growth KPI achievement Team development Quality standards Overall department performance High-performing managers may have the opportunity for increased base compensation as the division grows. Schedule This position is primarily Monday through Friday during daytime hours . Some flexibility may be required for: Airbnb turnovers Employee call-outs Quality-control needs Customer emergencies Special projects Occasional weekend services Regular nighttime work is not anticipated.

Benefits Eligible benefits include:

Health insurance Dental insurance Vision insurance Life insurance No 401(k) is currently offered. About the Opportunity We are not looking for someone simply to supervise cleaners. We are looking for someone who wants to take ownership of a division, develop people, improve operations, build customer relationships, and grow revenue. The right person will have the opportunity to help shape the future of our residential department and increase their earning potential as the division grows. Flawless Cleaning Services Florida LLC is an equal opportunity employer.