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Property Management Associate
Career Insights for Property Manager
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Based on Iowa data
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What they do
A Property Manager manages operations for an apartment building or complex. Recruits and screens tenants for apartments, collects rents and security deposits, responds to requests or complaints from tenants, supervises maintenance and repairs; oversees payment of bills, insurance, taxes and recordkeeping. Manages property and services on behalf of a community association, for properties such as condominiums or cooperatives. Collects fees or dues, responds to requests or complaints, supervises maintenance, oversees work done by contractors, and provides accounting of income and expenses. May also assist owners or a board of directors with regulatory compliance or compliance with community association rules. Manages the operation of commercial or residential properties. Oversees the collection of rents and payment of bills, taxes and insurance for properties, and provides property owners with reports on finances and the status of properties. Directs leasing operations, or equipment and machinery rentals, for a company or business. Determines charges and prepares rental or lease agreements; supervises inventory, equipment maintenance and recordkeeping for leasing operations.
$67,282 / year median in Iowa
+12% projected growth
Job Description
JOB DESCRIPTION
PROPERTYMANAGEMENT ASSOCIATE
Assist with day-to-day management of multi-family and commercial properties based out of our Coralville office, and report to Property Manager and Vice President of Operations.HOURS OF WORK
- Full-time salaried position: 40-hours per week, Monday - Friday, 9:00 AM - 5:00 PM
- Occasional over-time as needed, especially the last week of July and first week of August during apartment turn-over
DUTIES & RESPONSIBILITIES
- Provide general front office customer service, including answering incoming phone calls, and transferring calls to other extensions or voicemail
- Maintenance calls are to be treated with high priority, and information properly recorded to a Work Order to send to maintenance staff
- Perform clerical needs around the office and assist with special projects as needed
- Assist the needs of current Tenants
- Show and answer questions about rental properties
- Screen for quality Tenants assisted by credit & criminal background reports. Review of questionable applicants can be assisted by the supervising employees
- Complete, explain, and sign leases and other related paperwork; Communicate company policies & lease requirements to Tenants and help enforce these policies & requirements
- Learn and use property management software to: Set up and maintaining Tenant screens; Enter rent and other charges; Record all rent payments; etc.
- Assist with processing move-out charges and security deposit refunds for former Tenants within 30-days of the lease expiration
- Interface with QuickBooks to transfer receivables data; run standard reports, etc.
- Manage deposits for several different bank accounts; Checks / money orders to be deposited daily to proper bank account(s) via remote deposit (Direct Merchant);
- Maintain & update assorted Excel workbooks to track: Vacant units, future move-ins, upcoming lease expirations; Evictions, collections & deposit refunds; ACH rent transactions; etc.
- Post notices on rental unit doors for necessary notification purposes
- Check Tenant parking lots, as needed, to enforce our parking policy
- Cross-train with Property Manager and share selected duties
- Help support Maintenance staff, Brokerage operations, and Quad Cities Property Management operations
- Perform other related duties as assigned
QUALIFICATIONS & SKILLS
- High school diploma or equivalent required; College degree beneficial, but not required
- Previous property management or real estate experience preferred, but not required
- Proficient using Microsoft Word, Excel, Outlook, Adobe Acrobat and similar software.
- Familiarity with QuickBooks beneficial, but not required
- Strong communication and customer service skills required
- Ability to organize and manage time effectively
- A valid driver's license and a vehicle in good working condition are required to show rental units, and/or run work-related errands as needed.
- A reliable smart phone is required in order to be reached during business hours when outside of the office, and for Two-Factor Authentication of work-related apps.
- Candidate must be mobile enough to climb stairs to show rental units in properties with no elevator, and to occasionally walk the grounds of properties.