The Resident Services and Engagement Coordinator (RSC) leads the implementation and coordination of programs and services for 320 plus residents at a 201-unit multi-family affordable housing community in Fall River, MA. Ships' Cove Apartments is located near Mount Hope Bay, with views of the Taunton River and the Charles Braga Jr. Bridge. The RSC partners with tenants to operate a community room with a private office, full kitchen, and general seating area for community gatherings. The site also has ample outdoor areas to host larger activities and resident gatherings. The position is full-time, 40 hours per week with benefits and bonus potential. The RSC will work with residents while supporting property management. The RSC partners with residents to gather community input/feedback, conducts annual property needs assessments, investigates local community resources, and coordinates the delivery of programs and services for children, youth, adults, and seniors. The RSC's work will be directed through a consulting relationship with Operation Pathways but will be employed by Winn Companies and will work in collaboration with property management and residents. The RSC maintains and establishes partnerships with organizations to deliver on-site or door-to-door programming and like opportunities at the property or refers residents to services in the local community. The RSC is responsible for developing program goals at the site level and ensuring that reports and budgets (when appropriate) are completed and accurate. The RSC may be asked to assist with submissions of funding applications and monitor adherence to contractual agreements. The RSC will work in partnership with the site property management team to assist with housing stability and to provide social services referrals to residents to meet their needs or desires. The RSC is responsible for managing programmatic outcomes as directed by their regional manager. A large part of the role is community outreach and will require the RSC to conduct weekly wellness checks, consistent door-to-door outreach, taking the lead in supporting services and events offered to the communities.

Essential Functions:

Coordinate services for residents that support positive personal development and improve quality of life; Partner with residents as they work toward their individual goals and outcomes; Establish and maintain relationships with local service providers, schools, civic organizations, funding agencies, business partners and other community-based organizations; Manage site program budget, review monthly reports, and ensure accuracy in reporting; Work with Operation Pathways leadership team to build their annual budget (when appropriate) and determine priority areas for funding; Collect, manage, report and analyze data on a monthly basis, and ensure accuracy and consistency with established data collection standards; Analyze effectiveness of programs using collected data and determine site-specific program needs in addition to regular program offerings; Conduct pre- and post-assessments as needed for internal reporting and external reporting; Manage contracts for third parties providing programs on site under RSC's purview; Submit monthly reports and newsletters to direct supervisor; Participate in full staff calls, regional peer sharing calls, meetings with property managers, meetings with direct supervisor, and meetings with leadership team. • Provide directed outreach, translation assistance, and other supports to residents.

Performance Factors:

Attendance and Dependability. The RSC can be depended on to report to work at the scheduled time and is expected to complete assignments in a timely, accurate, and thorough manner. Communication and Contact. The RSC communicates effectively both verbally and in writing with organizational leaders, property management team, colleagues, and individuals inside and outside the organization. The RSC also pays close attention to detail and follow-through. Relationships with Others. The RSC works effectively and relates well with others including residents, leadership team, colleagues, property managers, and individuals inside and outside the organization. The RSC exhibits a professional manner dealing with others and maintains constructive working relationships. Leadership and Initiative. The RSC should demonstrate leadership and initiative in all areas of resident services at the property, including the development and execution of partnerships, projects, and programs. Candidates without a bachelors degree should have 3-5 years of experience working with the aforementioned population or in the resident services sector.

Qualifications:

The ideal candidate will have at least 2 years of human services experience and a minimum bachelor's degree.

Job Type:

Full-time Pay:

$26 - $28 per hour To apply: Qualified candidates should submit a cover letter and resume. No phone calls please. Operation Pathways provides equal employment opportunities (EEO) to all employees, contractors, and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity or expression, genetics, or veteran status. In addition to federal law requirements, Operation Pathways complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay:

$26.00 - $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person