Community Manager

Are you a driven leader who thrives on creating exceptional living experiences in an upscale setting while leading high-performing teams and delivering strong financial results? We're seeking a dynamic, people-first Community Manager to lead operations at a senior residential community Regency Crest in Ellicott City, Maryland . In this role, you'll take full ownership of the community by elevating the resident experience, leading a talented team, and driving operational and financial success. This is an opportunity to make a meaningful impact in a premium environment where attention to detail, service excellence, and leadership truly matter. Key Responsibilities Lead & Inspire Your Team Build, coach, and develop a high-performing on-site team, including an Assistant Property Manager, Leasing Consultant and Maintenance staff Set clear expectations, provide ongoing feedback, and foster a culture of accountability and growth Hire, train, and retain top talent aligned with company values Drive Operational Excellence Oversee all aspects of property operations, including leasing, marketing, maintenance, and administration Ensure policies, procedures, and service standards are consistently executed Step in to support any function as needed to keep operations running smoothly Deliver an Elevated Resident Experience Create a refined, responsive, and hospitality-driven environment residents are proud to call home Handle resident concerns with professionalism, discretion, and a solutions-first mindset Ensure seamless, high-touch move-in and move-out experiences Own Financial Performance Partner with the Regional Manager and Property Accountant to develop and manage the annual budget Monitor performance, identify variances, and implement strategic solutions Maximize revenue through strong rent collection practices and new income opportunities Oversee expenses, reporting, and payroll submissions Maintain & Enhance a Luxury Asset Ensure the community remains impeccably maintained, safe, and visually exceptional Approve and oversee repairs, replacements, and capital improvements Manage vendor relationships to ensure high-quality, timely service delivery Qualifications Proven leadership experience with the ability to motivate and develop teams Strong organizational and operational management skills Financial acumen with experience managing budgets and expenses Exceptional communication and interpersonal skills A proactive, detail-oriented, and solutions-driven mindset Professional presence aligned with a luxury brand environment Proficient working on computers (Microsoft and Yardi) 3+ years of management experience supervising teams Work Environment & Requirements Active, on-site role requiring movement throughout the property (indoors and outdoors) Ability to sit, stand, walk, and occasionally lift up to 15 lbs Must be available on-site during business hours with evenings/weekends as needed This is an on-site position and cannot be performed remotely Compensation & Benefits Competitive salary based on experience Comprehensive benefits package including medical, dental, and vision 401(k) with 100% employer match up to 4% Ready to lead an upscale senior community and deliver an elevated living experience? Apply today and bring your expertise to the Regency Crest.