Key Responsibilities Leadership & Performance Accountability:

Own overall community performance, including resident satisfaction, occupancy, revenue, quality standards, and compliance. Lead, coach, and hold site teams accountable through structured communication and performance management. Serve as the escalation point for complex resident or operational issues. Promote a positive, professional culture aligned with McKinley values.

Resident Experience & Quality Oversight:

Ensure consistent execution of service, leasing, and presentation standards. Conduct routine inspections of buildings, grounds, amenities, and vacant units. Reinforce resident engagement and community appearance expectations. Manage budgets and monthly expenses in alignment with operating goals. Analyze leasing trends, sales activity, and operational metrics. Review financial reports, leasing status reports, and maintenance logs. Partner with centralized teams to support leasing, renewals, and collections.

Maintenance & Capital Oversight:

Oversee maintenance operations to ensure timely, high-quality service. Lead preventive maintenance programs and emergency response readiness. Monitor vendor performance and ensure compliance with company standards. Oversee staffing strategy, onboarding, and coverage planning. Coach and develop team members to support career progression. Conduct performance evaluations and manage employee engagement. Partner with HR on training, employee relations, and corrective actions. Qualifications Minimum 5+ years of leadership experience in property management, sales, collections, or customer service. Strong financial acumen and analytical skills. Working knowledge of federal and state Equal Housing Opportunity laws. Excellent written and verbal communication skills. Ability to interpret financial, legal, and operational documents. Strong problem-solving skills in dynamic environments. Valid driver's license and reliable transportation required.

Pay:

$68,547.00 - $81,197.00 per year

Work Location:

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