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M SHAPIRO REAL ESTATE GROUP

Community Manager

Career Insights for Residential Community Manager

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What they do

A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.

$68,251 / year median in Michigan

+14% projected growth

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Job Description

Position Description:
Property Manager M. Shapiro Real Estate We are a growing Property Management Company seeking to fill the position of a Property Manager for a Manufactured Housing Community in Lansing, MI. The ideal candidate is a detailed, energetic, self-starter who has excellent sales and customer service skills. Candidates represent the face of the community and as such should be very dependable, organized and strong in resident relations.
JOB DUTIES
Ensure residents receive the highest levels of service consistent with the company's Customer Service philosophy Work with management team to build out and manage a team of sales/leasing superstars and friendly maintenance team Handle and resolve resident/customer service issues in a timely and professional manner Maintain properties to ensure they look their best at all times Develop a marketing strategy and maintain effective advertising to attract prospective residents to community Coordinate and manage the Rental, sales, refurbishments, closings, and follow-up Meet or exceed leasing budgets Manage the rent collection process, including depositing income from home sites and filing to collect on delinquent debts Oversee the eviction process for your community with the assistance of your Regional Manager Monitor and manage monthly operating budgets and prepare monthly reports on P & L variances Oversee capital expenditure improvements Other duties and projects as assigned • The responsibilities of this position are subject to change at any time due to the needs of the business.
REQUIREMENTS
As a Community Manager, you must have a strong business mindset together with the ability to place the highest priority on customer service. Strong organizational, time management and leadership skills are a vital part of your role. High school diploma or GED; Bachelor's degree in Real Estate, Hospitality or Business, a plus Minimum of 2 years property management experience including 2 years of supervisory experience Prior sales and leasing experience General knowledge of repair and maintenance duties Solid negotiation skills Ability to thrive in a fast-paced environment Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law Computer proficiency, including the internet and Microsoft Office Suite; experience using Rent Manager, preferred Flexibility to respond to community needs during non-business hours