Resident Service Ambassador Sharper Management - 4.0 Bloomington, MN Job Details Part-time $23.83 - $25.00 an hour 2 hours ago Qualifications Customer communication Collaboration with board members Conflict de-escalation Administrative experience Attention to detail Board relations Office experience Full Job Description Company Overview Sharper Management is a growing mid-sized association management company based in. Eden Prairie. We are dedicated to fostering a positive work environment rooted in teamwork, growth, and exceptional service. Overview We are seeking a compassionate and energetic Resident Service Ambassador to join our dedicated team.

Job description:

Administrative management Vendor management: Prepare requests for proposals (RFPs), negotiate contracts, and oversee service providers for landscaping, maintenance, and other needs.

Record-keeping:

Maintain, owner rosters, and other essential association documents. Facility and maintenance oversight Routine inspections: Conduct regular inspections of the property's common areas, such as the lobby, hallways, gym, and pool, to ensure they are well-maintained, clean, and safe.

Maintenance requests:

Manage and process all resident maintenance requests, coordinate with staff and vendors for repairs, and track the work to completion.

Emergency response:

Handle after-hours emergency calls and coordinate a timely response for urgent issues like floods, fires, or security incidents. Resident relations and community engagement

Communication:

Serve as the main point of contact for residents, addressing questions, concerns, and complaints in a timely and professional manner.

Conflict resolution:

Mediate disputes between residents or between residents and the association, enforcing rules while working to de-escalate tension.

Rule enforcement:

Ensure residents comply with the association's governing documents, rules, and regulations.

Community building:

Develop community events to foster a positive living environment. Board and legal support Policy implementation: Carry out policies and directives set by the board of directors. Required skills and qualifications A high-rise condo community needs a blend of management, and interpersonal skills to be successful.

Experience:

Office administration, customer service

Communication:

Excellent written and verbal communication skills are necessary for interacting with residents, board members, and vendors.

Organizational skills:

Strong time management, organizational, and multitasking abilities are essential for handling complex operations and numerous administrative tasks.

Conflict resolution:

The ability to navigate and resolve disputes with diplomacy and empathy is critical.

Technological proficiency:

Familiarity with property management software such as Buildium, Microsoft Office and Excel are beneficial

Job Type:

Part-time Benefits:

Set Schedule - some flexibility

Work Location:

In person

Bloomington Pay:

$23.83 - $25.00 per hour

Work Location:

In person