A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.
We are looking for a seasoned onsite Community Association Manager for a 55+ active adult community in Fuquay-Varina, NC. The Community Association Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.
Daily responsibilities:
Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects. Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed. Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors. Research and respond to inquires in-person, by phone, and email. Data enter and update information in the database; record and track documents and information. Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves. Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects. Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite. Prepare board packages. Coordinate, schedule, and facilitate monthly, quarterly, and annual board meetings. Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events. Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision. Issues violation notices to homeowners and follow-up to ensure the correction was made. Other projects as assigned. Qualifications Proven experience in property management or real estate administrative roles with familiarity in property management companies' operations. Strong knowledge of Yardi, OneSite, or similar property management software platforms. Experience with legal administrative tasks related to landlord-tenant law, Fair Housing regulations, LIHTC compliance, Section 8 programs, and contracts. Excellent customer service skills combined with negotiation abilities to foster positive resident relations. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for reporting and communication purposes. Background in facilities management or property maintenance is highly desirable. Demonstrated conflict management skills with the ability to handle sensitive situations professionally. Team management experience with a focus on motivating staff toward operational excellence. Strong organizational skills including data entry, filing systems, budgeting processes and office experience. Requirements 5+ years of community association experience. Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners. PCAM preferred; CMCA and AMS required. Customer service driven and team oriented. Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses. Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc. Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved. Excellent communication skills (written and spoken) with effective conflict resolution techniques. Join us as an On-Site Community Association Manager to lead vibrant communities where residents feel valued and properties thrive! Your expertise will help create welcoming environments while ensuring compliance with all legal standards—making a meaningful difference every day!
Pay:
$90,000.00 - $100,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance
