Key Responsibilities:

Assist with residential operational needs and staffing support as necessary. Participate in incident follow-up, service coordination, and problem-solving efforts. Ensure compliance with ISP requirements, documentation standards, and NC regulations. Conduct in-person visits, observations, and service monitoring in homes and community locations. Monitor quality of care and provide coaching/training to staff. Collaborate with families, guardians, healthcare providers, and community partners

Required Qualifications:

Bachelor's degree in Human Services or related field. Minimum 2 years of direct experience with individuals with IDD. Minimum 1 year experience overseeing residential group home services. Ability and willingness to work across both residential and community settings on a regular basis. Valid driver's license, reliable vehicle, registration, and insurance . Strong organizational, communication, and documentation skills. Clean background check and professional references. Why Join A Caring Heart? Meaningful, field-based leadership role with direct impact. Opportunity to work across diverse settings—homes, communities, and programs. Supportive, mission-driven team focused on advocacy and inclusion. Ongoing training and professional development. How to Apply Apply directly on Indeed. (Please have your driver's license, social security card, vehicle registration, auto insurance, and proof of education ready for upload.) About Us A Caring Heart Case Management provides person-centered services including group homes, day programs, respite care, and community-based supports . We are committed to helping individuals with IDD live fulfilling, independent, and connected lives.

Job Type:

Full-time Pay:

$38,000.00 - $48,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Question(s): Please describe the degree you have earned, including your major field of study. Additionally, share any minor(s), concentration areas, or specialized coursework you completed that you feel are relevant to this position. How confident are you in your ability to write Individual Support Plans (ISPs)? Please include any experience you have with developing person-centered goals, documenting outcomes, and ensuring compliance with regulatory standards. This position may require physical tasks such as lifting, pushing, or pulling. Are you able to safely lift and carry up to 25 pounds on a regular basis and up to 100 pounds occasionally, without assistance? Are you currently credentialed as a Qualified IDD Professional (QP) under North Carolina regulations?

Education:

Bachelor's (Required)

Experience:

Driving:

3 years (Required)

Supervising:

1 year (Required) Working with people with developmental disabilities: 2 years (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

Wilson, NC 27893 (Required)

Work Location:

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