Community Digital Literacy Supervisor

Community Digital Literacy Supervisor Salary $82,490.00 - $108,552.00 Annually Location

OR 97124, OR

Job Type Full Time Job Number 2026-114 Department Library Division LIBRARY Opening Date 04/27/2026 Closing Date 5/10/2026 11:59 PM Pacific Description Benefits Questions Introduction / Opening Help shape how our community connects with technology. The City of Hillsboro Library is seeking a Community Digital Literacy Supervisor to lead innovative, community-centered services that expand digital access and build confidence with technology. This is a unique opportunity to develop a growing team and create meaningful impact across the community. About the Library Department The Hillsboro Public Library is a dynamic, community-focused system committed to equitable access, lifelong learning, and meaningful engagement. Through programs, partnerships, and public service, the Library connects people to information, technology, and each other in ways that reflect the evolving needs of our diverse community. Position Overview & Key Responsibilities The Community Digital Literacy Supervisor leads a team focused on digital literacy, community engagement, and equitable access to technology. This role blends day-to-day supervision with strategic planning, ensuring services are responsive, consistent, and aligned with community needs and City priorities.

What You'll Be Doing:

Supervise Community Librarians, Digital Navigators, and related staff Provide coaching, performance management, and professional development Oversee digital literacy programs, services, and community engagement efforts Use data, feedback, and trends to improve services and guide decisions Build partnerships with community organizations, schools, and local agencies Support staff training and development in digital tools and technology support Address complex patron concerns and escalated service issues Assist with budgeting, reporting, and operational planning Current & Upcoming Projects Develop and implement a systemwide vision for digital literacy services Pilot new approaches to digital navigation, including 1:1 support and workshops Expand partnerships to increase digital access for underserved populations Build staff training programs to strengthen technology support skills What You'll Need to Succeed We're looking for a collaborative and adaptable leader who is passionate about digital access and community impact. Strong supervisory skills, including coaching and accountability Ability to support staff in delivering technology-focused services Knowledge of digital literacy practices and barriers to access Strong communication skills across diverse audiences Ability to analyze community needs and adapt services accordingly Experience building partnerships and working across teams Customer service mindset with strong problem-solving skills Ability to manage multiple priorities in a dynamic environment Job Classification For more details, please click on this link for job classification description: Library Supervisor Acceptable Experience and Training Bachelor's degree in Library Science, Computer Science, Information Services, Public Administration, education, or a related field Four (4) years of related experience, including at least one (1) year of supervisory experience OR an equivalent combination of education and experience sufficient to perform the essential duties Licenses & Certifications Valid Driver's License required Additional Information Work Environment & Schedule Primarily onsite, community-facing role Anticipated schedule: Sunday - Thursday Includes one evening shift (Tuesday or Wednesday) Regular interaction with the public and community partners Why Join Us Working for the City of Hillsboro means being part of a team that values community, inclusion, and meaningful public service. You'll have the opportunity to make a direct impact by helping people connect with nature and each other. We are committed to building a workforce that reflects the community we serve and creating an environment where all employees feel welcomed and supported.

Application Guidelines Apply Early:

Position closes May 10, 2026 at 11:59

PM Complete Your Application:

Please fill out all sections thoroughly and accurately, as resumes and cover letters will not be reviewed. Your application responses are the primary way we assess your qualifications.

Highlight Your Unique Skills:

Take time to clearly describe your relevant experience and accomplishments. Thoughtful, detailed responses help us better understand your skills and how they align with the position.

Be Authentic:

Please ensure your responses reflect your own experience and are written in your own words. We value clear, specific examples that demonstrate your skills and contributions. Anticipated Recruitment Timeline•

Application Open :

April 27, 2026

Application Close :

May 10, 2026

Application Review Complete:

May 22, 2026 First Round Interviews (Virtu al) : June 8-12, 2026 Second Round Interview (In-Person) : July 1-2, 2026

Selection :

July 2026 •Timeline subject to change based on operational needs. Why Work For the City of Hillsboro? At the City of Hillsboro, we value innovation, inclusion, and collaboration. Our culture encourages professional growth and supports employees who are passionate about making a difference in their community. You'll find meaningful work, great people, and opportunities to grow your career in public service. We're committed to supporting employees with a comprehensive package of benefits and resources designed to promote health, well-being, and growth. When you join our team, you'll enjoy: Competitive pay with City contributions to PERS retirement Comprehensive medical, dental, and vision coverage Paid time off for vacation, personal, sick leave, and holidays Deferred compensation match and

HRA VEBA

contributions to boost your future savings City-paid life, AD&D, and long-term disability insurance Extra perks like bilingual pay incentives and wellness reimbursements Free TriMet annual Hop pass and SHARC and Hidden Creek Community Center recreation access for you and your immediate family Paid time off to volunteer in the community through Hillsboro Helps Ongoing professional development and training opportunities A supportive workplace that values work/life balance and employee wellness To learn more about our robust benefits package, please visit our Benefits Page . Bilingual Incentive Pay Available Employees who can demonstrate the ability to speak Spanish, ASL, or any other language spoken by over 10% of the City residents as documented by the most recent U.S. Census, will receive a monthly 3% premium pay. The incentive is only paid on hours in paid status. Proficiency will be determined by a City-administered test. Commitment to Equity At the City of Hillsboro, we believe that hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas. City of Hillsboro is proud to offer robust benefit packages to employees. Please check out our Salary and Benefits page for benefit guides for our non-represented full-time employees and part-time employees. Benefits may vary for positions identified in Police, Fire, and Library collective bargaining agreements, which can also be found on the Salary and Benefits page. 01 To ensure your application receives full consideration, please complete all sections of the online application thoroughly. Resumes and Cover Letters are not accepted as supplemental attachments. Provide complete details about your work experience, education, and relevant qualifications directly in the application. Taking the time to fill out the application carefully gives the review panel the best understanding of your skills and experience. Incomplete applications will not be considered. Only Veterans' Preference documents or Position Specific Certification documentation (if applicable) will be reviewed as attachments. Do you understand the requirements for your application? Yes No 02 Describe a time when you helped individuals or a community build digital skills or confidence using technology. What was the need, what approach did you take, and what was the outcome (in 250 words or less)? 03 Describe a time you supervised staff delivering public-facing services. How did you set expectations and address a performance or service issue? What was the outcome (in 250 words or less)? 04 Describe a time you identified a skill gap on your team and created or supported training to address it. What approach did you take (in 250 words or less)? 05 Which of the following best describes your experience supporting digital literacy or technology access? (Select all that apply) Providing one-on-one technology assistance Teaching classes or workshops on technology Supporting digital literacy programs Training staff on technology tools or systems Developing digital literacy curriculum or resources Building partnerships related to digital access Limited or no direct experience 06 How many years of experience do you have supervising staff? None Less than 1 year 1-2 years 3-5 years 6+ years 07 This position includes a Sunday-Thursday schedule with one evening shift and regular in-person, community-facing work. Are you able to meet these expectations? Yes No Required Question Employer City of Hillsboro Address 150 East Main St. Hillsboro, Oregon, 97123 Phone 503-681-6455 Website http://www.

Hillsboro-Oregon.gov