RealWise Property Management is seeking an Assistant Property Manager/Field Agent to join their team. The Assistant Property Manager will serve as the main point of contact for tenants, providing outstanding customer service by expertly overseeing the tenant side of property management and fully owning the tenancy lifecycle. This role involves supporting the Property Manager while collaborating with support staff and executing duties in line with the organization's policies and relevant laws. (Travel to the Grants Pass office for training purposes, may be necessary)

Job Responsibilities:

Assist Property Manager with new property onboarding. Input tenant information into the system and issue proper notices for management transition and tenant onboarding. Ensure collection of security deposits and tenant charges. Complete move-in, move-out, and periodic property inspections. Provide field support for placing signs, notices, lockboxes, advertising, inspections, checking properties, etc. Oversee the tenant move-in process by collaborating with all team members involved in the turnover process. Ensure prompt communication with the tenant regarding the move-in process, covering schedules, financial requirements, insurance, utilities, and other essentials detailed in their approval packet Ensure utility accounts are transferred to tenants' names and tenant utility billing is correctly configured. Act as the first point of contact for all tenant inquiries. Manage the tenant portal and oversee tenant-related documentation and proper filing. Address tenancy violations, tenant charges, and tenant notices. Undertake special projects and tasks as requested. Lease Renewals / Rent Increases Oversee rent collection and follow up on payment arrangements. Collaborate with the Leasing Coordinator on the move-out process. Meet/exceed individual and contribute to Property Management Department KPIs/metrics. RealWise is an established property management and real estate sales company with multiple offices in Oregon and Washington. We offer paid time off, paid holidays, retirement plans, group medical, vision and dental insurance, education reimbursement, and a fun team-based work environment.

Job Type:

Full-time Pay:

$19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Experience:

Customer service: 2 years (Preferred) Property management: 1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person