Be the Leader Who Keeps Quality Care Moving

AFTER-HOURS RESIDENTIAL

MANAGERAfter-Hours Residential Services (IDD)2nd Shift | 3rd Shift | Evenings | Overnights | WeekendsLooking for More Than Just Another Management Job?

Great care doesn't stop at 5:00 PM.Supportive Concepts for Families is seeking an experienced Residential Manager to provide after-hours operational leadership and oversight for our community residential programs serving adults with intellectual and developmental disabilities throughout Pennsylvania.

This is a field-based leadership position designed to support our residential teams during evenings, nights, weekends, and holidaysensuring individuals receive safe, high-quality, person-centered care while providing real-time guidance and support to Direct Support Professionals, Program Specialists, and on-call leadership.

As the "eyes and ears" of the organization after normal business hours, you'll help maintain quality, compliance, staffing stability, and rapid response to operational needs.

Why You'll Love This RoleLeadership position with autonomy and decision-making authorityFlexible scheduling across evenings, nights, and weekendsField-based role with variety every dayMake an immediate impact on quality of careCoach and mentor residential teamsWork closely with Operations, Nursing, Quality, and On-Call LeadershipHelp solve problems before they become crisesWhat You'll DoOperational OversightVisit assigned community homes throughout your shift.

Conduct routine facility inspections to ensure homes are safe, clean, and compliant.

Complete inspection reports with findings, recommendations, and follow-up actions.

Identify opportunities to improve quality, safety, and regulatory compliance.

Staff LeadershipServe as the after-hours management representative for residential programs.

Provide coaching, guidance, and real-time support to Direct Support Professionals.

Assist staff with problem-solving and operational decision-making.

Reinforce company policies, procedures, and best practices.

Conduct staff observations and provide immediate feedback when appropriate.

Individual SupportObserve individuals served to ensure health, safety, dignity, and quality of life.

Respond to concerns involving health, behavior, staffing, or environmental issues.

Assist during emergencies or crisis situations as needed.

Support individuals and staff during difficult situations while maintaining a calm leadership presence.

Staffing SupportAssist with staffing shortages and emergency coverage.

Help coordinate staffing resources with the on-call team.

Monitor staffing ratios and respond when immediate adjustments are needed.

Assist with orientation and just-in-time training for employees working after hours.

Quality & ComplianceDocument findings from site visits.

Follow up on corrective action items.

Identify trends and communicate concerns to operational leadership.

Ensure homes remain survey-ready and compliant with regulatory standards.

CollaborationWork closely with Program Directors, Program Specialists, Community Health Nurses, HR, Quality Assurance, and On-Call Leadership.

Provide detailed shift summaries and communicate significant events to daytime leadership.

QualificationsAssociate's or Bachelor's degree preferred, or equivalent leadership experience.

Experience supervising residential, healthcare, behavioral health, or IDD services.

Strong knowledge of residential operations and person-centered supports.

Excellent communication, leadership, and conflict-resolution skills.

Ability to make sound decisions independently.

Valid driver's license with reliable transportation.

Ability to travel throughout assigned service areas.

Preferred experience includes:

Intellectual & Developmental Disabilities (IDD)Residential ServicesBehavioral HealthHuman ServicesHealthcare OperationsQuality AssuranceStaff SupervisionWhy Join Supportive Concepts for Families?

Competitive BenefitsCompetitive salaryFlexible schedulingDailyPayMedical, Dental & Vision Insurance401(k) with company participationPaid Time OffEmployee Assistance ProgramWellness ProgramsPaid Leadership DevelopmentCareer advancement opportunitiesAbout UsFor more than 25 years, Supportive Concepts for Families has helped individuals with intellectual and developmental disabilities live meaningful, independent, and fulfilling lives.

Our Community Residential Operations Coordinators ensure that exceptional care continues long after traditional business hourssupporting staff, protecting quality, and helping individuals thrive every day.

Start a Career with PurposeSome leadership roles manage people.

This one supports an entire community.

If you're a servant leader who enjoys coaching teams, solving problems, and making a difference where it matters most, we'd love to hear from you.

Creating a Better Tomorrow... Today.

Equal Employment OpportunityApis Services, Inc., Inperium Inc., and their affiliates provide equal employment opportunities to all employees and applicants in accordance with all applicable federal, state, and local laws. Employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by law. This commitment extends to every aspect of employment, including recruitment, hiring, promotion, compensation, benefits, training, and termination.