A Property Manager manages operations for an apartment building or complex. Recruits and screens tenants for apartments, collects rents and security deposits, responds to requests or complaints from tenants, supervises maintenance and repairs; oversees payment of bills, insurance, taxes and recordkeeping. Manages property and services on behalf of a community association, for properties such as condominiums or cooperatives. Collects fees or dues, responds to requests or complaints, supervises maintenance, oversees work done by contractors, and provides accounting of income and expenses. May also assist owners or a board of directors with regulatory compliance or compliance with community association rules. Manages the operation of commercial or residential properties. Oversees the collection of rents and payment of bills, taxes and insurance for properties, and provides property owners with reports on finances and the status of properties. Directs leasing operations, or equipment and machinery rentals, for a company or business. Determines charges and prepares rental or lease agreements; supervises inventory, equipment maintenance and recordkeeping for leasing operations.
Leasing Manager Crown Uniform and Linen Service - 3.3 Nashua, NH Job Details Full-time From $75,000 a year 7 hours ago Benefits Free parking Health savings account Disability insurance Dental insurance Flexible spending account Vision insurance 401(k) matching Life insurance Qualifications Email customer support Phone communication Spreadsheets In-person customer service Word embeddings De-escalation techniques Conflict de-escalation Tenant conflict resolution Productivity software Client interaction via phone calls Office record organization Full Job Description
POSITION SUMMARY
The Leasing Manager of the Millyard Technology Park is responsible for the leasing of office space. The ideal individual is highly skilled in assessing prospective tenants' needs and closing sales. The Leasing Manager enforces leases and regularly updates the property owners on key data such as the building's occupancy rate, tenants' rents per square foot, and other statistics. The Leasing Manager should have a basic understanding of New Hampshire landlord-tenant law and standard lease provisions. Finally, the ideal candidate is comfortable networking with business decision-makers and attending or organizing events to solicit more business a monthly basis, at a minimum.
DESCRIPTION OF THE PROPERTY
The Millyard Technology Park is home to approximately 65 tenants, including Crown Linen Service (Crown), the anchor tenant. The owners of Crown also own the Millyard Technology Park. The tenants represent a diverse group of small businesses, including technology start-ups, law firms, financial planners, and psychiatrists. Crown occupies about one-third of the building's rentable space. In total, the building is 250,000 square feet, divided between two wings. The West wing is a three-story refurbished textile mill that was built in the late 1800s. The East wing is a five-story concrete building dating back to the 1930s. Both wings offer unique work spaces of all sizes, ranging from individual suites to large open-concept units that are over 4,000 square feet. The building sits on 14 acres of land along the shores of the Nashua River in Nashua, New Hampshire. Tenants can feel like they are in the New Hampshire countryside while still being less than a mile from Main Street in downtown Nashua and the Everett Turnpike. Unlike many other refurbished mill buildings, the Millyard Technology Park has ample free parking for over 200 cars. Other amenities include a boat launch, on-site cafeteria, on-site maintenance, and much more. Given the age and unique traits of the property, building management and ownership must be poised to address a diverse range of maintenance and leasing needs.
PRIMARY DUTIES AND RESPONSIBILITIES
Leasing / Sales Respond to all incoming phone calls and other inquiries (website form, LoopNet messages, or in-person drop-ins) from prospective tenants Effectively assess prospective tenants' office space needs Provide tours of the building for prospective tenants, real estate agents / brokers, vendors, and other interested people Represent the building at networking events, including but not limited to those organized by the Nashua Chamber of Commerce Effectively market the building's vacant space through the building's website, social media pages, direct mail, and any other means approved by the building owners Organize building events to attract community interest and promote the leasing of space (for example, host a breakfast for local real estate brokers) Renewing and Enforcing Leases Negotiate, draft, and enforce all tenant leases Work with existing tenants to renew leases, and raise rent rates as required by building ownership Enforce rules of occupancy Investigate and resolve tenant complaints Collect late rent payments, if necessary Office Responsibilities and Miscellaneous On-board process for new tenants, such as creating and updating a welcome packet, drafting all paperwork for lease signing, and programming of keys Communicate with building maintenance team to share updates as needed Profit and loss responsibility Budget for yearly expenses and adhere to that budget Maintain quarterly occupancy reports for Principals, and present those occupancy reports to Principals
TOOLS, EQUIPMENT, MACHINES, AND WORK AIDS
Computer, fax, copier, phone, scanner Computer system for maintenance of key fobs (training to be provided) Security camera system (training to be provided)
REQUIRED SKILLS AND TRAITS
Professional, respectful, and dignified demeanor Strong work ethic Strong communication skills, both verbally and via paper or email A polite customer service tone is one of the most important aspects of this. Responds quickly and reliably to phone calls, texts, and emails when off-site Detail-oriented Punctual Strong organizational skills with hard copy and electronic files Ability to work well not only independently but also with others Strong sense of customer service, especially when diffusing conflict and de-escalating situations with dissatisfied tenants A confident, outgoing demeanor Proficiency with Microsoft Office, mainly Word and Excel
EDUCATION, TRAINING AND EXPERIENCE
College diploma (Bachelor's Degree is preferred) Building Owners and Managers Association (BOMA) certification is preferred Knowledge of NH landlord / tenant law is preferred Minimum of 5 years' experience in sales Basic knowledge of property maintenance issues (e.g., HVAC systems, plumbing, light construction) is helpful, but not required
PHYSICAL DEMANDS
Walk long distances inside the building Walk long distances around the property (outside) in all seasons
OTHER INFORMATION
Company-sponsored health, dental, vision, FSA, HSA, life insurance, LTD, hospital indemnity, accident insurance, 401K with company match This is an in-person position (not remote).
Salary:
$75,000 / year There may be opportunities for additional compensation, depending on experience level, qualifications, and building occupancy rate as assessed on an annual basis. Schedule is 8 a.m. to 5 p.m., Monday - Friday. The ideal candidate will be able to accommodate night or weekend space showing requests on a case-by-case basis, if building ownership requires it.
