Type:

full-time

Job Description:

Regional Director - Community Management Houston, TX | Full-Time | Hybrid

ABOUT KAI

Kai is a community management company built around one goal: creating positive, memorable experiences for the residents we serve. We provide full-service support across HOA and CDD management, field operations, amenity oversight, and lifestyle programming, and we hold ourselves to high community standards while designing events that bring neighbors together. Everything we do is guided by three values: Kindness, Action, and Innovation. In practice, that means real relationships, proactive service, and creative problem-solving in every community we manage.

ABOUT THE ROLE

We're looking for a Regional Director to lead our Houston portfolio. This is a full-time, hybrid role based in Houston, TX, with flexibility for partial work from home and regular on-site visits across the Houston area. You'll oversee a portfolio of communities and provide strategic leadership to the onsite and remote teams responsible for HOA and CDD operations, amenity management, and resident programming. Day to day, you'll set performance goals, review operational and financial reports, ensure compliance with community standards, and back up your community managers as they resolve resident concerns. You'll also collaborate with cross-functional teams to strengthen field operations and client relationships, and you'll have room to bring new ideas to how we approach lifestyle programming. This is a leadership role in the fullest sense: mentoring team members, driving regional initiatives, and championing Kai's values in every interaction with residents, partners, and staff.

WHAT YOU'LL DO

Lead, coach, and develop community managers and onsite teams across a portfolio of Houston-area communities
Set performance goals and review operational and financial reports for each community in your region
Ensure compliance with community standards and governing requirements
Support community managers in resolving resident concerns quickly and thoughtfully
Partner with cross-functional teams to optimize field operations and strengthen client relationships
Bring creative, innovative approaches to lifestyle programming and resident events
Lead regional initiatives and represent Kai's values with residents, boards, partners, and staff

WHAT YOU'LL BRING

5+ years of experience in regional or multi-site leadership, ideally in community management, property management, or a related service-focused industry
Strong skills in operations oversight, budget management, and performance monitoring across multiple locations or teams
Proficiency in relationship-building, client account management, and stakeholder communication, with a focus on resident satisfaction
The ability to lead and develop diverse teams, including coaching, conflict resolution, and change management
Comfort with hybrid work, including regular on-site visits across the Houston area and effective remote collaboration
Knowledge of HOA governance, or a genuine willingness to learn the regulatory and compliance side of community management
Excellent organizational, analytical, and problem-solving abilities, with a track record of implementing process improvements
A bachelor's degree in business, management, public administration, or a related field, or equivalent professional experience
Commitment to Kai's values of Kindness, Action, and Innovation, and to inclusive, non-discriminatory leadership practices WHY KAI We're a growing, people-first company, and our clients are never just an account number.

As Regional Director, you'll have the autonomy to shape how your region runs, the support of an experienced leadership team, and the chance to build something meaningful in the Houston market. Kai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Ready to say hi? 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