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Helpmates Staffing Services
Resident Support Manager | Urgently Hiring!| 840928
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Scorecard
Based on North Carolina data
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What they do
A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.
$67,540 / year median in North Carolina
+14% projected growth
Job Description
Resident Support Manager | Urgently Hiring!| 840928 Huntersville , NC 28078
Posted:
09/02/2026Job Category:
Office Clerical and Administration Job Number:
840928Pay Rate:
$28 - $30 per hour Job Description Resident Support Manager — Urgently hiring in Huntersville, NC!Job Title:
Resident Support Manager Pay:
$28.00-$30.00 per hourHours:
Monday-Friday, 8:30 AM-5:00PM Start Date:
ASAP Looking for a rewarding career in property management? Join our dynamic team as a Resident Support Manager in Huntersville, NC, and make a real impact on residents' lives every day. As a Resident Support Manager, you'll serve as the go-to person for residents, ensuring they have a seamless, positive experience from move-in to move-out. You'll collaborate with internal teams and provide top-notch service that promotes satisfaction, retention, and community engagement. What You'll Do As a Resident Support Manager, you will be responsible for:- Being the main point of contact for assigned residents and addressing their needs and concerns
- Resolving resident escalations with professionalism and empathy
- Coordinating move-in activities, including lease signing, onboarding, utility setup, and move-in follow-up
- Assisting residents with transfer and move-out procedures to ensure a smooth transition
- Monitoring resident satisfaction surveys and following up on issues promptly
- Managing maintenance requests and ensuring timely resolution
- Supporting lease compliance, HOA requirements, and effective communication with residents
- Maintaining accurate resident records and processing transactions using Yardi or similar software
- Preparing reports and working with teams to continuously enhance the resident experience
- Ensuring compliance with Fair Housing laws and company policies What You'll Bring The ideal candidate for this role will have:
- At least 2+ years of experience in property management, leasing, resident services, customer service, hospitality, or related fields
- Excellent communication, customer service, and conflict resolution skills
- Strong organizational skills with the ability to juggle multiple priorities effectively
- Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
- Ability to work independently while collaborating within a team environment
- Residential property management experience (preferred)
- Familiarity with Yardi or similar property management software (preferred)
- Knowledge of Fair Housing laws and HOA compliance (preferred) Why Join Us in Huntersville?
- Supportive team environment with growth opportunities
- Competitive pay rates and benefits package
- Enjoy a flexible hybrid work arrangement
- Be part of a community-focused organization that values resident satisfaction Location & Schedule This position is a hybrid role in Huntersville, NC, offering a mix of remote work on Mondays and Fridays, with in-office presence Tuesday through Thursday.