Assistant Community Manager (TPG)

Assistant Community Manager (TPG) Amarillo, TX Job Details 1 day ago Qualifications Fair Credit Reporting Act (FCRA) OSHA (regulatory compliance area) Social media advertising Record keeping Accounts receivable EPA Budget management Property management tools Maintaining an organized workspace Customer retention Operations management Preventive maintenance Variance analysis Vendor management Customer service Fair Housing regulations Bachelor's degree in finance Regulatory compliance Property showing Filing Purchase order management Mid-level Marketing management Payroll management Emergency management 3 years Bachelor's degree in business administration Finance Team development Hiring Invoice payment processing Key Performance Indicators Managing budgets in a finance role Lease or rental agreement management Bachelor's degree Bachelor's degree in real estate Real Estate Task prioritization Decision making Real estate market analysis Mentoring Prospecting Purchasing Survey research Business Administration Maintenance management Productivity software Clean workspace maintenance Bachelor's degree in accounting Business Accounting Team motivation (leadership skill) Communication skills Staffing management Regulatory compliance management Market research within real estate industry Tenants Overseeing training Equal Employment Opportunity (EEO) Full Job Description

COMMUNITY MANAGER / ASSISTANT COMMUNITY MANAGER

Summary of Responsibilities The Community Manager is fully accountable for ALL community operations including marketing, leasing, accounts receivables (delinquency & collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management. Key Performance Indicators A successful Community Manager will routinely achieve the following performance metrics: Economic Occupancy greater than 96% Delinquency less than 1% of Rental Income Maintenance expenses within the Community's Maintenance Budget Work Order completion within 3 days of submission Make Ready completion within 5 days of moveout Core Values A Community Manager must embody the following unchanging values:

Integrity:

perfectly honest and dependable with high levels of work quality

Safety:

behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness

Work Ethic:

punctual (attendance) and task oriented producing a high quantity of work Teamwork /

Respectfulness:

assists in team responsibilities; receptive to feedback and mentorship

Technical Responsibilities Marketing:

market comparable analysis, traffic generation, social media influence, response effectiveness Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates Produces steady and significant prospect volume (typically 15 prospects : 1 lease) Engages in professional social media interactions and monitors social media advertisements

Leasing:

ability to close, closing ratios, lease file completeness and accuracy, applicant screening quality Enforces Community qualifying criteria in a fair and consistent manner for all applicants Review and approve all application files and lease files (QUALITY REVIEWS) Completes background screenings, rental history verifications, employment verifications, pet screenings in accordance with

Company's Operational Excellence Handbook Accounts Receivable:

delinquency, eviction success, collection status, resident ledger accuracy, other income generation Ensures that all rents are collected and posted and deposited on a daily basis Performs without error the eviction process including issuing Notice to Vacates on Day 4, Eviction filings on Day 8-10, Lock out Notices for all unresponsive residents, represent Company in

Eviction Proceedings Resident Retention and Relationships:

occupancy, renewal and retention percentage, resident communication, conflict resolution, fair housing compliance Implements and enforces with lease violations the

COMMUNITY POLICIES

Participates in Resident

PILLARS OF SUPPORT

activities Oversees the 120 LEASE RENEWAL program for maximum retention

Accounts Payable:

budget compliance, zero gap PO approvals, invoice correctness (i.e., scope and price), aged vendor payments Assists in annual budget preparation, analyzes monthly budget variance, and administers daily budget tracking Confirms all invoices are received within each month (i.e., check Purchase Orders list and vendor statements) Ensures that all vendors have an approved Purchase Order prior to commencing work or procuring supplies Ensures invoices are paid prior to its due date

Physical Asset:

make ready quality and schedule, service request closure rates, preventative maintenance / hug-a-building implementation Plan, schedule, and manage completion of Service Requests within 3 days of submissions Plan, schedule, and manage make ready completion within 5 days of move-out adhering to the Make Ready Planning and Punchlist process Approve make ready completion and upload documentation to the Unit Documents Confirms daily community cleanliness and curb appeal

Contractor Management:

vendor scheduling, vendor quality, warranty usage Ensures that all vendors have an approved Purchase Order prior to commencing work or procuring supplies Verifies Contractor work is completed and of satisfactory quality; if not, coordinates required rework

Other:

Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State and Local laws pertaining to Multi-Family Housing Must maintain all records in a complete and organized manner as described throughout the Companies Policy & Procedures Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.) Comply with all other requirements within the Company's Operational Excellence Handbook including the Community Manager Monthly Checklist Hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, annual reviews, approval of payroll and overtime. Constantly and consistently review all leasing performances and paperwork. It is the responsibility of the Community Manager to fill in as a Leasing Consultant or Assistant Community Manager performing those duties should the need arise. The Community Manager shall be responsible to respond to all emergency situations, preparing all necessary reporting and notifying the Regional Manager Assist with any other duties as specifically requested by the Regional Manager and/or Executive Vice President Flexibility with scheduling and coverage as required by site and Regional Manager Leadership Framework Leadership is not limited to job responsibilities; a successful leader will exhibit:

Words of Positivity:

develops others, comradery, addressing challenging environments, motivation, perspective

Focused Urgency:

assertiveness, business objective prioritization (i.e., occupancy, delinquency, service requests, budget compliance), prioritization

Professionalism:

shop / office organization & cleanliness, interfaces with clients and vendors, personnel attire

Business Making Decisions & Problem Solving:

benefit-to-cost analysis, selection of work scope, purchasing strategies, negotiations Additional Skills and Abilities Proficient with Microsoft Office Suite Proficient with ResMan Excellent verbal and written communication skills Excellent interpersonal and customer service skills Understanding of laws, guidelines, and best practices of property management Education and Experience Bachelor's degree in Business Administration, Accounting, Real Estate, Finance, or related field required and three to five years of related experience required; or Fifteen years of related experience required

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Flexibility to work weekends

Disclaimer:

The purpose of this job description is to communicate the responsibilities and duties associated with the position of Community Manager/Assistant Community Manager. It should also be noted that some responsibilities and duties might not be specifically addressed.