Assistant Community Manager - Ivy Point Cypress

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

• This dual-focus role requires a balance of financial acumen and customer-centric sales skills to support the overall success of the community.

Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community, including accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, and account reconciliations. Utilizes property management software to record, track, and report on all financial activities. In addition to operational support, this role plays a key part in driving leasing performance and resident satisfaction. Engages prospective residents through personalized tours and consultative conversations to understand their needs and match them with the right housing solutions. Builds strong relationships with residents and prospects, maintains a deep understanding of community offerings, and contributes to occupancy goals through proactive outreach and follow-up.

JOB DESCRIPTION

Financial & Administrative Operations:

Manages daily financial activities including rent collection, payment posting, bank deposits, reconciliations, invoice processing, and reporting. Maintains accurate records and ensures integrity of property management systems.

Leasing & Sales Execution:

Drives occupancy and revenue through full-cycle leasing activities, including prospect engagement, tours, application processing, screening, lease preparation, and seamless move-in coordination.

Delinquency & Revenue Management:

Monitors resident accounts, communicates outstanding balances, and enforces lease terms while executing collection strategies to minimize delinquency and protect revenue.

Marketing & Traffic Generation:

Implements and supports marketing strategies, outreach initiatives, and community events to generate qualified traffic and meet leasing goals. Stays informed on market conditions and competitor positioning.

Customer Experience & Retention:

Delivers exceptional service to residents and prospects, proactively follows up to drive conversions and renewals, and responds promptly to concerns to support satisfaction and retention.

Property Presentation & Readiness:

Ensures the community, amenities, and show units meet company standards by maintaining a high-quality presentation and coordinating with maintenance teams.

Renewals & Resident Lifecycle Management:

Supports lease renewals, move-ins, and move-outs in compliance with policies and legal requirements, ensuring proper documentation and timely execution.

Operational Oversight & Compliance:

Utilizes property management systems to track leasing performance, maintain resident/prospect data, and ensure adherence to company policies, procedures, and legal requirements, including evictions.

Leadership & Team Support:

Acts as Manager-on-Duty in the absence of the Community Manager, coordinating daily operations, supporting team members, and ensuring community performance standards are met.

Stakeholder Engagement:

Assists in managing client/owner relationships, participates in tours and reporting, and engages in community partnerships and networking to support business objectives.

BASIC KNOWLEDGE & QUALIFICATIONS

• Bachelor's degree in Business Management, Communications, or related field from an accredited college or university.
• 1-3 years minimum of relevant experience in residence life and/or property management that demonstrates the application of community management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operations of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.

• Understanding of lease terms and lease enforcement, including collections.
• Excellent written and verbal communication skills.
• Detail-oriented and self-motivated with the ability to work independently and as a collaborative member of a team.

SPECIALIZED SKILLS

• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions .
• Incumbents must have valid driver's license to drive a golf cart on property.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.
• Strong proficiency in using property management software (Yardi, OneSite, Entrata, etc.

).

TRAVEL / PHYSICAL DEMANDS

• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• Incumbents must be able to physically access all exterior and interior parts of the community and amenities.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
• Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

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Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions:

In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions:

In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered

• : Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.

Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits.

• Benefits offered for full-time employees.

For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice:

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!! As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.