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The Harris Center for Mental Health and IDD
Crisis Line Supervisor (Relief)
Career Insights for Residential Community Manager
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What they do
A Residential Community Manager manages operations for an apartment community. Responsible for the maintenance and profitability of the apartment community. May provide information about the community to prospective residents, troubleshoot issues with the buildings and community residents. May also review and approve new lease applications, or be responsible for negotiating and closing sales.
$67,232 / year median in Texas
+17% projected growth
Job Description
The Harris Center for Mental Health and IDD ("The
Conducts annual evaluations for direct reports, developing goals for each of their direct reports in coordination with each staff member.
Communicates any important updates to the team.
Serves as primary Supervisor on Duty for consultation and debriefs during shift and monitoring daily call volume and crisis line counselor availability.
Is available to provide support and guidance when a crisis line counselor requires assistance.
Collects, organizes, and analyzes data reports from multiple sources to monitor and track program trends and outcomes.
Maintains professional behavior and provides excellent customer service to Internal and external stakeholders.
Represents the unit and the agency by providing unit-related presentations or consultations as needed at community engagement events.
Performs related work as assigned. Adapts to changing work requirements. Complies with agency policies and procedures.
Maintains flexibility to assist with supervisory coverage in a 24/7 365 work environment and assists as needed in disaster situations.
Data entry and excel reporting experience required.
Critical Thinking, Detail Oriented, and Problem-Solving SkillsAbility to navigate multiple computer systems/screensComfortable with numbers and metrics About us: The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million. As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation. By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.
HARRIS CENTER
") is looking for a Crisis Line Supervisor (Relief) to join our team. The Crisis Line Supervisor (Relief) position provides direct supervision for crisis line counselors in processes for hiring, annual evaluations, disciplinary actions and terminations, quality review, data review, communications, and training. The position will also be the primary Supervisor on Duty (SOD) to oversee the shift while they work, monitoring call volume, being available for consultation with staff, and backing up the phones when not serving as SOD. The Crisis Line Supervisor (Relief) will be ready and available for consultation to staff when needed. This position will also assist with all other duties as assigned. The Crisis Line program answers for Harris County, as well as for 988 and for other LMHA crisis line centers in Texas.Your role in action:
Supervises Crisis Line Counselors, conducts QA reviews, provides direct feedback and coaching, aiding in hiring, DA's, and terminations.Conducts annual evaluations for direct reports, developing goals for each of their direct reports in coordination with each staff member.
Communicates any important updates to the team.
Serves as primary Supervisor on Duty for consultation and debriefs during shift and monitoring daily call volume and crisis line counselor availability.
Is available to provide support and guidance when a crisis line counselor requires assistance.
Collects, organizes, and analyzes data reports from multiple sources to monitor and track program trends and outcomes.
Maintains professional behavior and provides excellent customer service to Internal and external stakeholders.
Represents the unit and the agency by providing unit-related presentations or consultations as needed at community engagement events.
Performs related work as assigned. Adapts to changing work requirements. Complies with agency policies and procedures.
Maintains flexibility to assist with supervisory coverage in a 24/7 365 work environment and assists as needed in disaster situations.
What qualifications you will need:
Education:
Bachelor's degreeExperience:
3 years related experience required.Data entry and excel reporting experience required.
Knowledge, Skills & Abilities:
Ability to identify and offer solutions to resolve problemsEffective time management and organizational skillsAble to utilize basic Microsoft Office programsAbility to interpret and strategically utilize dataAbility to type 40 words per minuteStrong knowledge of Harris Center programsStrong knowledge of appropriate mental health and IDD community referralsStrong understanding of application of clinical skills in a telephonic setting.Critical Thinking, Detail Oriented, and Problem-Solving SkillsAbility to navigate multiple computer systems/screensComfortable with numbers and metrics About us: The Harris Center is the state-designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, The Harris Center provides care to over 90,000 people and has an annual budget of over $300 million. As part of its mission to transform the lives of people with behavioral health and IDD needs in the third largest county in the United States, The Harris Center provides a full continuum of services at 80 different sites across Harris County. In addition, services are provided in more than 40 different languages as well as sign language in order to better serve what is one of the largest communities in the nation. By utilizing the unique expertise of its more than 2,500 employees, The Harris Center is committed to meeting the behavioral health and IDD needs of Harris County residents and giving them hope to live to their fullest potential.