Resident Services & Leasing

JOB SUMMARY

Our Company is looking for a Resident Services Coordinator within Montgomery County in Texas for a Senior Living Community. The Resident Services Coordinator should endeavor to provide excellent customer service to clients, residents, prospective residents, guests, and vendors and have leasing experience. Resident Services Coordinators are the face of the property and promote a sense of community. Resident Services Coordinators are also responsible for being the main point of contact for residents expressing concerns, renewals, lease violations, resident events, surveys, and following up on work orders.

DUTIES AND RESPONSIBILITIES

Conducts all business in accordance with company policies and procedures.

Resident Relations:

Represents Company in a professional manner as the point of contact for our residents. Interact with residents in a professional and courteous manner. Responsible for maintaining a high degree of customer service and competency level in all resident interactions, over the phone, email, through formal written communication, or in person. Assess the needs of residents and provide them with the appropriate community resources. Plan and coordinate recreational social activities/events in coordination with the onsite team as needed.

Administrative:

Leasing, marketing and reports. Answers phone and gives general information or re-directs to appropriate party. Answers inbound calls from residents and assists regarding questions about portal setup, renewals, and general concerns/issues. Conducts outbound calls to current residents to answer general questions or concerns. Accepts resident payments made in person at physical office location. Prepares renewal correspondence with residents and communicates renewal negotiations to regional manager. Obtain appropriate releases to interact with others on behalf of the resident. Maintain appropriate confidentiality. Monitor Notices to Vacate and contact residents who are moving due to being unhappy or an unknown reason. Proactively walk the community to ensure residents are in compliance with community policies, relating to patios and balconies. If residents are not in compliance, issue notices to the resident in violation.

Customer Service:

Work with residents to resolve conflicts with neighbors. Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property. Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing onsite services to residents and the community. Develop a resource directory of these partnerships. Prepare and maintain log of resident issues and solution outcomes. Assist residents with resolution of lease violations under the direct supervision of the community manager. Forward complaints and documentation to the community manager for awareness and resolution. Acquire a broad knowledge of the community and the surrounding area. Monitor resident surveys in Resman and follow up on all surveys.

Team Support:

Be an active member of the onsite team, working collaboratively with the community manager and other onsite staff to meet property needs and resolve resident problems. Manages service work orders in Resman and communicates with the maintenance team to ensure work orders are completed in a timely fashion. Performs any additional duties assigned by manager or property supervisor.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation — Actively looking for ways to help people. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Time Management — Managing one's own time. Coordination — Adjusting actions in relation to others' actions. Speaking — Talking to others to convey information effectively. Writing — Communicating effectively in writing as appropriate for the needs of the audience. This role generally requires 40+ hours per week, with flexible work week that may include holidays or weekends.

EDUCATION/TRAINING

High School diploma or equivalent required Proficiency with Microsoft Office (Excel, Word, and Outlook) Minimum of 1-year experience in a Customer Service or Administrative type role preferred

DRIVING/TRAVELING REQUIREMENTS

Minimal need (10% of the time) to utilize personal transportation to purchase supplies for resident events, shop comps, and other property related business Must have valid driver's license and automobile insurance.

SALARY:

Based on

Experience WORK:

In Person Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person