Job Description Hearthstone Apartments in McAllen, TX, is seeking an experienced, motivated, and highly organized Assistant Property Manager to join our team! We are looking for a dedicated professional with a strong background in multifamily property management who is passionate about providing exceptional customer service, maintaining positive resident relationships, and supporting the overall success of the community. The ideal candidate will have 3-5 years of multifamily property management experience, excellent communication and organizational skills, and the ability to manage multiple responsibilities in a fast-paced environment. This position plays a vital role in supporting the Property Manager with daily operations, leasing, resident relations, rent collections, delinquency management, and administrative responsibilities. Key Responsibilities Property Operations & Administration Assist the Property Manager with daily operations to ensure the community operates efficiently and professionally. Maintain accurate resident records, lease agreements, and property documentation. Assist with preparing weekly and monthly reports, including occupancy, delinquency, leasing activity, and financial reporting. Ensure compliance with company policies, procedures, and applicable housing regulations. Support the Property Manager in achieving occupancy, revenue, and operational goals. Rent Collections & Delinquency Management Monitor resident accounts, collect monthly rent, and follow up on outstanding balances. Assist with delinquency reports, payment arrangements, and collection efforts. Prepare and distribute notices in accordance with company policies and applicable laws. Maintain accurate resident ledgers and ensure payments and charges are properly recorded. Work closely with the Property Manager to minimize delinquency and maintain strong collection performance. Leasing & Resident Relations Assist with leasing activities, including property tours, application processing, lease preparation, renewals, and move-ins. Provide exceptional customer service to current and prospective residents. Address resident concerns and assist in resolving issues professionally and promptly. Follow up on leads, applications, and renewal opportunities to maintain occupancy. Assist with resident retention initiatives and maintaining a positive community environment. Team Support & Maintenance Coordination Support the Property Manager in overseeing onsite operations and ensuring daily responsibilities are completed. Coordinate with the maintenance team regarding work orders, move-in preparations, and resident requests. Conduct property walks and assist in maintaining community appearance and standards. Serve as a point of contact for residents and onsite staff in the Property Manager's absence. Qualifications & Requirements Minimum of 3-5 years of experience in multifamily property management is required. Previous experience as an Assistant Property Manager or Property Manager is strongly preferred. Strong knowledge of leasing procedures, rent collections, delinquency management, and resident relations. Experience with property management software; AppFolio experience is highly preferred. Strong organizational skills with excellent attention to detail. Excellent written and verbal communication skills. Ability to multitask, prioritize responsibilities, and meet deadlines. Strong problem-solving skills and the ability to handle difficult situations professionally. Proficiency in Microsoft Office, including Outlook, Word, and Excel. Ability to work independently while contributing to a team-oriented environment. Knowledge of Fair Housing regulations and multifamily housing operations. Bilingual in English and Spanish is a plus. What We're Looking For We are seeking a dependable, proactive individual who takes ownership of their responsibilities and understands the importance of accuracy, accountability, and follow-through. Our ideal candidate is someone who can confidently assist with property operations, maintain professional relationships with residents, and support the Property Manager in meeting the community's financial and operational goals. Prior multifamily property management experience is essential for this position. Candidates without the required experience will not be considered. Why Join Our Team? At Hearthstone Apartments, we value teamwork, professionalism, and a commitment to providing quality service to our residents. This is an opportunity to bring your property management experience to an established community while contributing to its continued success. Apply Today! If you have a strong background in multifamily property management and are ready to take the next step in your career, we encourage you to apply. We look forward to hearing from you!

Pay:

From $17.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Multifamily Property Management:

3 years (Required)

AppFolio Property Management Software:

1 year (Preferred)

Work Location:

In person